High speed fibre optic broadband | The UK's fastest widely available broadband as proven by Ofcom - Virgin Media
Virgin Broadband rated the UK's No 1
It's official. According to Ofcom's 2013 report we've got the fastest average broadband download speeds widely available to customers#. It's all down to our network of fibre optic cables, the fastest and most reliable way for us to bring broadband into your home.
And that's not all — we're an award winning broadband provider too.
In the 2014 uSwitch Broadband Awards we won not one, not two... but three awards. We’re proud as punch to have won Fastest Broadband, Best Broadband Provider and Best Customer Rated Broadband.
Plus, get your hands on the UK’s fastest wireless hub
For superfast, secure broadband and WiFi with amazing range, look no further than our amazing new Super Hub. It’s leaving the competition in its tracks – because it’s faster than similar models from TalkTalk, Sky and BT ¬. It’s yours at no extra cost with any up to 100Mb or up to 152Mb broadband package.
Ways to buy
Save up to £626 over 12 months
All Collections include superfast broadband, TV with TiVo® and HD channels, phone and free installation worth £49.95.
Broadband + phone
Save £48 in the first 6 months + £50 off
Get two amazing services:
- Superfast broadband from up to 50Mb
- Great choice of talk plans
- FREE installation worth £49.95
for 6 months
then just £15.50 a month
Big Bang Sale
+ £50 off online
+ Virgin Phone line for £15.99 a month
£5 off for 3 months
Just want broadband?
No problem with:
- Superfast broadband from up to 50Mb
- No need for a phone line
From £20 a month
£5 off for 3 months
Then £25 a month
How fast do you want to go?
The faster your broadband speed, the more you'll be able to do online. So if there are a few of you at home gaming, downloading, streaming movies and shopping, then mega speeds of up to 152Mb will let you all do your thing at the same time.
If you're going to do a bit less than that, but still want consistently fast broadband even at peak times, then you'll be fine with our up to 50Mb or up to 100Mb.
More about our speeds
Looking to sign up to broadband, TV and home phone in one package? Our Collections now include 50Mb broadband as standard.
You get all this with your package too
Web Safe works on your home network to protect your family from inappropriate content or malicious websites.
Download and browse as much as you like with no hidden charges.
5GB free storage
Use Virgin Media Cloud to store your precious photo, video and music files and access them anywhere, with any device.
Our Super Hub
Get unbeatable speeds and coverage with the fastest Super Hub in the UK¬.
WiFi on the Tube
Customers can get access to Virgin Media WiFi on the London Underground at no extra cost.
Free internet security for 12 months
Keep your PCs safe with 12 months free protection from viruses, malware and spyware, plus parental controls.
Servicing and repairs
As a Virgin Broadband customer, servicing and repairs are included for the whole time you're with us.*
24 hour support
Expert IT support is only a phone call away and we also offer free service and repairs if you need them.
Broadband on the move
Browse the web when you’re away from home with Mobile Broadband - just plug your dongle in and you’ll be online. Our 3G network covers more than 85% of the population.
© 2014 Paramount Pictures.All Rights Reserved. STAR TREK and related marksand logos are trademarks of CBS Studios inc.
© Getty images
What services can I get?
The legal stuff
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Early disconnection fee: Our early disconnection charges will be changing on February 1st 2014. Further details in the terms and conditions.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. All information and prices correct at 25th November 2013 and are subject to change. Advertised prices are at 1st February 2014 prices, so actual billed prices in December and January may be slightly lower. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.
Mobile SIM: View terms and conditions
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
^Servicing and repairs included for the whole time you're with us: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our VHD and TiVo® boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.
Phone line rental: Line rental is currently £15.99 a month
Line Rental Saver: £128 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers, The Biz, The Biz Plus or Home Phone Talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £15.99 a month).
Collections: Downgrading a service in your Collection may result in you losing the discount applicable for that Collection. Availability of Collections to existing customers is subject to network capacity in that geographical area.
£50 credit on the Starter, Essential and Essential Family Collections: 18-month minimum term contract applies. Cable areas only. Offer ends 18 March 2014. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): To receive a £50 credit you must take our Starter, Essential or Essential Family Collection. Standard bundle prices apply.
12 months half price: Offer only available to new customers. 12 months half price available with Premiere and VIP Collections when taken with a phone line. 12 months half price offer not available on the Starter, Essential or Essential Family Collections. Half price discount not applicable to line rental, Premium channels or TiVo monthly charge for additional TiVo boxes. If you upgrade any service within your Collection or bundle, standard pricing will apply to that upgrade. Offer available until 18th March 2014. May not be used in conjunction with any other offer unless stated by Virgin Media. 18 month minimum term contract applies. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after 12 months and are subject to change. If you cancel during your minimum contract period an early disconnection fee will apply.
Free installation online: 18-month minimum term contract applies. Offer available to new customers taking broadband up to 50Mb, up to 100Mb or up to 152Mb with a phone line; or broadband up to 50Mb, up to 100Mb or up to 152Mb and TV M, M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to broadband, TV or phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.
TV Channels: Channel line ups are subject to change. Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
Virgin TV Anywhere: Content available to view depends on TV package and device. Not all channels from relevant pack available. Live streaming and On Demand available in UK with broadband or WiFi internet access only. Access via PC, Mac or TV Anywhere App. TiVo tools for TiVo customers only. Minimum 800 kbps recommended per device accessing the service concurrently. Maximum of 2 devices per account can watch up to 2 concurrent streams at any time.
Virgin TV Anywhere App: Only available to TiVo customers with compatible device (currently iOS and selected Android devices). Live streaming is only available in the UK and is not available on all Android devices. Visit virginmedia.com for our full terms and conditions.
1TV Anywhere app is available on iPad, iPhone, iPod touch, and selected Android mobiles and tablets.
Multi-room: Not all channels are available with multi-room streaming. For a list of available channels visit http://store.virginmedia.com/discover/tv/ways-to-watch/multi-room-streaming/intro.html or click here
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 48 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: FilmFlex On Demand movies are pay by title.
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
PictureBox: PictureBox has 60 films available at any one time. Seven films are refreshed each week. Like Premium channels you have to keep your PictureBox subscription for 30 days.
Sky Sports HD & Sky Movies HD: You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included. Sky Movies Premiere +1 not available in HD. It's £7 a month for Sky Sports and Sky Movies in HD.
Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.
TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your M+, L or TV XL package). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.
TiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.
New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
Netflix: If you’re new to Netflix, you’ll need to register and accept Netflix’s terms and conditions of use. Netflix usually retails for £5.99 a month. Existing Netflix customers with TiVo can access the service via their TiVo box.
Broadband prices correct from 1st February 2014 for new customers only.
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Range of wireless equipment can vary according to your home environment.
New Super Hub: Available to new customers taking our broadband services (subject to status and credit checks). Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Equipment remains property of Virgin Media.
¬ Based on independent research: (University of Bristol and Farncombe), Virgin Media’s new Super Hub outperformed competitors on speed over a variety of ranges. The new Super Hub was benchmarked against competitor hubs from TalkTalk, Sky and BT (Home Hub 3 and 4). See virginmedia.com/superhubtests for more details.
Downloading: Copyright owner's permission may be required for the downloading of music.
‡ Up to 50Mb speed claim: Ofcom’s review of UK broadband speeds published in August 2013, based on Ofcom May 2013 test results. Virgin Media vs regular broadband: (ADSL2+ over 10Mb, excludes fibre products) average speed of 6.5Mb. Virgin Media peak average speed of 48.8Mb. Virgin Media vs Sky & BT’s regular broadband: ADSL2+ peak average speed of 9.56Mb (BT) and 8.9Mb (Sky).
~ Up to 100Mb speed claim: Ofcom’s review of UK broadband speeds published in August 2013, based on Ofcom May 2013 test results. Virgin Media vs regular broadband: (ADSL2+ over 10Mb, excludes fibre products) average speed of 6.5Mb. Virgin Media peak average speed of 93.13Mb. Virgin Media vs Sky & BT’s regular broadband: ADSL2+ peak average speed of 9.56Mb (BT) and 8.9Mb (Sky).
º Up to 152Mb speed claim: Ofcom’s review of UK broadband speeds published in August 2013, based on Ofcom May 2013 test results. Virgin Media vs regular broadband: (ADSL2+ over 10Mb, excludes fibre products) average speed of 6.5Mb. Virgin Media peak average speed of 123.7Mb. Virgin Media vs Sky & BT’s regular broadband: ADSL2+ peak average speed of 9.56Mb (BT) and 8.9Mb (Sky).
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in August 2013, based on Ofcom May 2013 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest broadband: Fastest download speeds widely available to consumers according to 2013 Ofcom report. Ofcom’s review of UK broadband speeds published in August 2013, based on Ofcom May 2013 test results. Virgin Media vs major UK ISPs (average download speeds).
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
F-Secure SAFE: F-Secure SAFE not available on BlackBerry. iOS and Windows Phone compatibility coming soon.
WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband.
Web Safe:Web Safe is currently available to all new Virgin Media broadband customers signing up from 27th February 2014. Web Safe will be automatically set to 'on' and customers can choose to disable it at any time by accessing the settings on their Virgin Media Super Hub. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity
Talk Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Unlimited: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070). Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), 0845 and 0870 numbers (not other numbers such as those beginning 0844, 0871 and 070) and UK mobiles. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will, however, be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 minutes to avoid call charges. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.
Talk Anywhere: No charges are made for the first (200, 400 or 800) minutes of direct-dialled calls to UK landlines and mobiles, international landlines and mobiles, and 3rd party dial-up ISPs. Usage calculated to nearest second and accumulated over your monthly billing cycle. Standard rates and connection charges apply: (a) when monthly call usage limit has been reached; (b) at all times for all other chargeable calls. Unused minutes carry forward for one month only. You must keep your Talk Anywhere package for at least 30 days. Fair usage policy applies.
Talk Mobile £2: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription (please refer to the calling costs page for details). All calls are subject to a connection charge. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Talk International £2: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription (please refer to the calling costs page for details of subscription and call charges). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Free Calls to Virgin Media National Directory Enquires (118 180): Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0845 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
∆Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870.
Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies.
Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.
Caller Display: Availability depends on area.
Price disclaimer: Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, the Virgin Phone PDF price guides take precedence.
SmartCall: The SmartCall app is available to home phone cable customers only with a compatible talk plan. Not for commercial use. You can only register a maximum of two devices per account. Eligible devices apply - see website for details. WiFi connection required. Acceptable use policy applies. Call categories aligned to your talk plan. Inclusive outbound calls only - you cannot make chargeable calls outside of your talk plan. UK call times apply when using SmartCall abroad. SmartCall cannot be used to make calls to the Emergency services (999 and 112). Further legal stuff applies.