If you like to be connected wherever you go, then why not get our new broadband and SIM Only offer. You’ll benefit from our superfast fibre optic broadband, in your choice of up to 50Mb, 100Mb or 152Mb – plus unlimited minutes and texts and 1GB of data. It’s the perfect combo as you can use your included data when you’re out and about, and then just pop your WiFi on to make the most of your broadband when you’re home.
Prices may change at any time during the contract.
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £40 for standard install).
Activation Fee: There is an activation fee of £9.99.
Payment: If you prefer not to pay by Direct Debit, you will incur a monthly payment handling fee of up to £5, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.
**Please note standard charges apply, please check with your network operator for rates.
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Offers require you to pay by Direct Debit and use eBilling.
6 months’ discount: New customers only. Offer is from £5 off cable bundle price a month, for 6 months. Offer only available with a Virgin Phone line for £17.99 a month, together with a 12-month minimum term contract for your cable services. Offer available until 31st March 2016. We reserve the right to withdraw this offer at any time. Prices are subject to change. This offer may not be used in conjunction with any other offer unless stated by Virgin Media. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Virgin Media’s standard prices apply after 6 months. If you cancel during your minimum contract period an early disconnection fee will apply.
Refer a friend: To receive the Refer a friend credit, you must be an existing Virgin Media Cable customer (offer not available to Virgin Mobile or National customers). You must have your Virgin Media Cable services installed before you can refer a friend via the online Refer a friend referral site. You can make up to 25 referrals in any 30 day period. Referrals above this cap will not qualify for the offer. Virgin Media reserve the right to remove or clawback credits applied through the Refer a friend scheme if fraud or abuse is suspected or credits are made in error. Referral channels: A referral via My Virgin Media will need to follow the link in the email in order to be eligible for Refer a friend credit on their online sale. If your friend's telephone contact details are given via My Virgin Media or via our online Refer a friend site your friend will only qualify for the Refer a friend offer if they sign up when contacted by our Refer a friend team. If your friend signs up via any of our other sales channels (in our stores, via our Online sales site without following email link, etc) you and your friend will NOT be eligible for the offer. Referral: Your friend can subscribe to any Virgin Media Cable service (subject to status and credit checks) with the exception of Mates Rates, Partner Rates, My Rates, Tribe and contracts of less than 12 months in duration. This offer cannot be used with Free Install or upfront credit offers except where explicitly stated. Eligible friends are: (a) friends who'd be subscribing to Virgin Media Cable services for the first time; (b) friends who are existing Virgin Mobile customers with no other Virgin Media Cable services. If your friend has already placed an order through any other sales channel, the Refer a friend credit will not be applicable. Former Virgin Media Cable customers who have disconnected within six months of being referred aren't eligible friends. At the time of the referral, your friend must not have already been recommended by another Virgin Media customer. Credit application: Credits are applied to both the referrer's account and their friend's account on installation. When your friend signs up to Virgin Media Cable services they will receive a £50 credit on their first bill. You, the referrer, must be an active and installed Virgin Media Cable customer when the friend is installed in order for you both to qualify for the £50 credit. If your friend cancels their order before installation or within the first 28 days, or if we are unable to proceed with the installation for any reason, we may remove the Refer a friend credit from both accounts. Credits will not be: (a) applied retrospectively; (b) used to reduce any outstanding charges owed by you or your friend to Virgin Media (the outstanding balance must be paid in full before the credit will be applied); (c) applied to you or your friend's account or exchanged for cash if the agreement between you or your friend and Virgin Media is terminated for any reason. If you pass your friend's details to Virgin Media, you confirm that you have your friend's permission to do so. Virgin Media reserve the right to withdraw this offer at any time.
Calls to service numbers: The way you're charged for calling numbers beginning 084, 087, 118 and 09 has changed. The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you're phoning set the service charge. Your access charge for these numbers will be shown on your bill and is currently 10.25p per minute from a landline and 36p per minute from a mobile. The service charge will be advertised by the company that you are calling. If any of these numbers are included in your bundle you will not be charged the access or service charge.
¤Lowest average monthly cost: Prices correct at 2nd November 2015. Based on first year costs when bought online. Comparison includes BT, Sky, TalkTalk, Plusnet, EE and Vodafone. Fibre optic broadband speeds vary amongst providers.
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Range of wireless equipment can vary according to your home environment.
Super Hub: Available to new customers taking our broadband services (subject to status and credit checks). Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Equipment remains property of Virgin Media.
Super Hub test: Based on independent research (Farncombe), Virgin Media’s new Super Hub outperformed competitors on speed over a variety of ranges. The new Super Hub was benchmarked against competitor hubs from TalkTalk, EE, Sky and BT. See www.virginmedia.com/superhubtests for details.
Downloading: Copyright owner's permission may be required for the downloading of music.
‡Up to 50Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 52.15Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
~ Up to 100Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb. Virgin Media peak average speed of peak time 90.75Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
º Up to 200Mbps: 200Mbps is over twice as fast as BT Infinity 2 and Sky Fibre Twice as fast claim based on advertised maximum speeds (up to 200Mbps vs up to 76Mbps)
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest broadband: Fastest download speeds widely available in the UK to consumers according to 2014 Ofcom report. Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. Virgin Media vs major UK ISPs (average download speeds).
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
F-Secure SAFE: F-Secure SAFE not available on BlackBerry. iOS and Windows Phone compatibility coming soon.
WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband.
Web Safe: Web Safe is currently available to all new Virgin Media broadband customers signing up from 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
Reliability: Broadband Genie Home Broadband Survey 2014 broadbandgenie.co.uk/broadband/survey
Service: Lowest relative complaint volumes compared to the other major fixed broadband providers. Ofcom’s Telecoms and Pay TV Complaints Q4 (October to December) 2013, published March 2014.
Customer Satisfaction: Highest relative score compared to other major ISPs. National Customer Satisfaction Index (NCSI-UK) Results, ISPs, Q1 2014.
Cloud: Terms and conditions apply, go to virginmedia.com/vmcloudterms.
WiFi on the Tube: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
More likely to get headline speed: Highest percentage of headline speed achieved over 24 hours (Ofcom report 2014)