Digital Home Support

Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
^Free servicing and repairs compared to Sky TV: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our VHD and TiVo^® boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.
Phone line rental: Line rental is currently £14.99 a month
Line Rental Saver: £120 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers, The Biz, The Biz Plus or Home Phone Talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £14.99 a month). 
Collections: Downgrading a service in your Collection may result in you losing the discount applicable for that Collection. Availability of Collections to existing customers is subject to network capacity in that geographical area. 
Guaranteed Christmas Install: Install before Christmas is subject to survey and any required permissions (e.g. landlord’s permission on rental property) being obtained. Standard installation only.

6 months half price: Offer only available to new customers. 6 months half price available on broadband L (30Mb) with a phone line, TV M+ with a phone line and the Starter, Essential, Premiere and VIP Collections. Half price discount not applicable to line rental, premium channels or TiVo monthly charge for additional TiVo boxes. If you upgrade any service within your Collection or bundle, standard pricing will apply to that upgrade. Offer available until at least 30th June 2013, we reserve the right to withdraw the offer thereafter. May not be used in conjunction with any other offer unless stated by Virgin Media. 18 MONTH MINIMUM TERM CONTRACT APPLIES. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after 6 months and are subject to change. If you cancel during your minimum contract period and early disconnection fee will apply.
9 months half price: Offer only available to new customers. 9 months half price available with Essential, Premiere and VIP Collections when taken with a phone line. 9 months half price offer not available on the Starter Collection. Half price discount not applicable to line rental, Premium channels or TiVo monthly charge for additional TiVo boxes. If you upgrade any service within your Collection or bundle, standard pricing will apply to that upgrade. Offer available until 28th May 2013. May not be used in conjunction with any other offer unless stated by Virgin Media. 18 MONTH MINIMUM TERM CONTRACT APPLIES. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after 9 months and are subject to change. If you cancel during your minimum contract period an early disconnection fee will apply.
Broadband only: £5.00 discount for 3 months: Offer available on broadband 30Mb, 60Mb, 100Mb and 120Mb when taken without a phone line or TV.
Free installation online: 18-month minimum term contract applies. Offer available to new customers taking broadband up to 30Mb, up to 60Mb or up to 100Mb with a phone line; or broadband up to 30Mb, up to 60Mb or up to 100Mb and TV M, M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to broadband, TV or phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.
Spotify cable offer: Offer available to new Premiere and VIP Collection customers for a period of 12 months. Your eligibility for claiming the offer will expire 12 months from joining these Collections. Free Spotify Premium period lasts three months from the date you register for it through My Virgin Media. At the end of the free period, your Spotify service will automatically downgrade to Spotify Free (the Spotify ad-supported service) unless you tell us that you wish to pay for Spotify Premium in which case the monthly payments will be added to your Virgin Media bill. (Spotify Premium usually retails for £9.99 a month.) Offer is available to new and existing Spotify accounts. Offer may be only claimed once for each VM cable account. Offer ends 31st June 2013 (or earlier if demand is very high, in which case we will advise the new closing date on virginmedia.com/spotify. You will need to accept Spotify's terms and conditions of use when you register. For details go to spotify.com/uk/legal/.

Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD, Sky Movies Classic HD and Sky Sports News HD not included; Sky Movies Premiere +1 not available in HD. Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.
TV Channels: Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV1 HD is subject to regional variation. ITV1 HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
Virgin TV Anywhere: Content available to view depends on TV pack. Live streaming and On Demand available in UK with broadband or WiFi internet access only. Access via PC, laptop or TV Anywhere App. Maximum of 2 devices per account. TiVo tools for TiVo customers only. Minimum 800 kbps recommended per device accessing the service concurrently.
Virgin TV Anywhere Ap: Only available to TiVo customers with compatible device (currently iOS devices only)
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 24 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: FilmFlex On Demand movies are pay by title. 
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
PictureBox: PictureBox has 28 films available at any one time. Seven films are refreshed each week. Like Premium channels you have to keep your PictureBox subscription for 30 days.
Sky Sports HD & Sky Movies HD: You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included. Sky Movies Premiere +1 not available in HD. It's £7 a month for Sky Sports and Sky Movies in HD.
Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.
TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your M+, L or TV XL package). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.
Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
TiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.
New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
Existing customers: Irrespective of the number of TV boxes you already have, for every new sale, if you take a 500GB TiVo box as your first box, the activation fee will be waived; if you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.

Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.
Free Virgin Media Super Hub: Available to all new broadband customers taking our up to 30Mb, up to 60Mb or up to 100Mb broadband services, and to existing customers upgrading to our up to 30Mb, up to 60Mb and up to 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media Super Hub for £75. Equipment remains property of Virgin Media.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.
**Acceptable use policy applies. Download speeds may be affected by Traffic Management measures from 4pm to 11pm weekdays and 11am to 11pm at weekends. Heavy users may experience a temporary reduction in download speed during these periods, however users can continue to download without any interruption or charge at the reduced speeds, and are not subject to a monthly download limit. Traffic management measures are in place to ensure a consistent user experience and impact only the heaviest users (typically less than 5% a day). Read more about our traffic management policy.
Wireless kit warranty: Wireless kit will be kept free from defects in design, manufacture or materials except where caused by fair wear and tear for a period of 12 months from the date of delivery. During the warranty period, we shall at our option replace or repair the wireless kit free of charge provided that it has been kept, used and maintained in strict accordance with instructions given to you by us or the manufacturer and has not been modified or altered. Warranty not applicable if: (a) the defect is due to interference with or maintenance of the wireless kit by persons other than us or our authorised representatives; (b) the defect is of a minor nature which does not substantially affect the use of the wireless kit. We have the right to charge for replacement or repair of defects not covered by our warranty. Warranty provisions do not affect your statutory rights in relation to the description and quality of goods and services. To find out more about your legal rights, please call your local Trading Standards Department. 
‡2x faster claim: Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds).
~4x faster claim: Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds)
º7x faster claim: Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds)
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for 1 PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest broadband: Fastest download speeds widely available to consumers according to 2013 Ofcom report. Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds). 
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs
Best speed promise: We’ll make sure that you receive the highest broadband speed we can give you. We'll always give you a speed estimate before you buy. The actual speed you receive can be affected by factors such as phone line quality and distance from your local exchange. Acceptable Use and Traffic Management policies apply to ensure a consistent customer experience.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Unlimited: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070). Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), 0845 and 0870 numbers (not other numbers such as those beginning 0844, 0871 and 070) and UK mobiles. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will, however, be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 minutes to avoid call charges. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.
Talk Anywhere: No charges are made for the first (200, 400 or 800) minutes of direct-dialled calls to UK landlines and mobiles, international landlines and mobiles, and 3rd party dial-up ISPs. Usage calculated to nearest second and accumulated over your monthly billing cycle. Standard rates and connection charges apply: (a) when monthly call usage limit has been reached; (b) at all times for all other chargeable calls. Unused minutes carry forward for one month only. You must keep your Talk Anywhere package for at least 30 days. Fair usage policy applies.
Talk Mobile £2: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription (please refer to the calling costs page for details). All calls are subject to a connection charge. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Talk International £2: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription (please refer to the calling costs page for details of subscription and call charges). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Free Calls to Virgin Media National Directory Enquires (118 180): Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone (cable & national) and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0845 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
^∆Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870.
Last Number Recall: Where a charge applies for using 1471 the cost is 16.34 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies.
Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.
Caller Display: Availability depends on area.
Price disclaimer: Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, the Virgin Phone PDF price guides take precedence.

Mobile general: Phones subject to availability.
Phones: BlackBerry^®, RIM^®, Research In Motion^®, SureType^®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. Android™ and Google are trademarks of Google Inc.
Prices: These prices require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required.
Delivery: £7.99 delivery charge applies to web & phone orders.
Pay Monthly Contract: 12 or 24 month contract. If you cancel during the contract you will incur an early disconnection fee. Credit check & payment by Direct Debit required. Monthly price may rise in line with RPI. Phones subject to availability. £7.99 delivery charge applies to web & phone orders. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Person to person texts within the UK. Data is within the UK only. You cannot use your phone as a modem or use data on your phone for peer to peer file sharing. Acceptable use policy applies. Calls to 08, other than those included within the VIP and Premiere 08 allowances, 070 numbers not included in monthly allowance and cost up to 41p and £2.50 per minute respectively in the UK (see our tariffs for details). Pay Monthly service terms apply. Unlimited 0800/45/70/08 calls: No call charges apply to the first 60 minutes of eligible call types. Re-dial before 60 minutes to avoid call charges. "Best unlimited tariff" claim based on comparison with published competitor tariffs as at 23rd April 2013.
Tariff Movement: Applies to tariffs that were available on same handset at the same upfront fee at the commencement of your minimum term contract. The new allowance and price will apply from your next monthly package for remainder of the minimum term, unless you change your tariff again. Details at virginmobile.co.uk
Insurance: Our insurance is arranged and administered by NEWAsurion Europe Limited, who are authorised and regulated by the Financial Services Authority (no. 502545), registered address: Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB. The Insurer is Liberty Mutual Insurance Europe Limited, who are authorised and regulated by the Financial Services Authority (no. 202205), registered address: Third Floor, 2 Minster Court, London, EC3R 7YE.
Pay Monthly SIM Only: Credit check & payment by Direct Debit required. Only available to Virgin Media fibre optic or National customers. 99p delivery charge applies to web & phone orders. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Person to person texts within the UK. Data is within the UK only. Acceptable use policy applies. You cannot use your phone as a modem or use internet on your phone for peer to peer file sharing. Unlimited parts of your tariff are subject to fair use policies which vary from time to time. Calls to 08 (incl. 0870) & 070 numbers not included in monthly allowance and cost up to 41p and £2.50 per minute respectively in the UK (see our tariffs for details). Pay Monthly service terms apply. Details at virginmobile.co.uk.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
Virgin Media customer exclusive tariffs: Available to Virgin Media cable and National customers only taking at least one cable or National product. Cannot be combined with any other discount or promotion. Discount applies for minimum term of Pay Monthly mobile contract only, subject to continuing eligibility. Eligibility: These mobile tariffs are only available to Virgin Media customers who subscribe to at least one of the following Virgin Media National or cable services: television, residential phone or broadband (the "Services"). If you no longer subscribe to any of the Services you will not be eligible to receive the exclusive tariffs. You will then revert to the standard Virgin Mobile tariff closest in value to your tariff the month after your Services end or at the end of any fixed term contract you have entered into for the mobile services.
Exclusive allowance upgrades (double minutes/Mobile Web): Available on selected tariffs only. After you elect to upgrade, increased allowance & price will apply from next bundle for remainder of the term and cannot be removed.
Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re-dial before 60 minutes to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Spotify mobile offer: 3 months free Spotify Premium voucher when you take out a new Virgin Media Pay Monthly mobile contract on selected handsets. Offer only available to existing Virgin Media cable and National customers. Unlimited data whilst using Spotify within UK only. Voucher not for re-sale. No cash alternative. For more on Spotify Premium go to virginmedia.com/spotify
Pay Monthly 24 month contract: If you cancel during the contract you will incur an early disconnection fee. Credit check & payment by Direct Debit required. Phones subject to availability. £7.99 delivery charge applies to web & phone orders. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Person to person texts within the UK (text message delivery notifications not included.) Mobile web & BlackBerry^® Mail & Messenger are within the UK only. Unlimited parts of your tariff are subject to fair use policies which vary from time to time. Calls to 08 (incl. 0870) & 070 numbers not included in monthly allowance and cost up to 41p and £2.50 per minute respectively in the UK (see our website Tariff Table for details). Pay Monthly service terms apply. BlackBerry^® and related trademarks, names and logos are registered trademarks of Research In Motion Limited and are used under license. See our Tariff Table at virginmobile.co.uk for more details. Prices shown include VAT. Pay Monthly terms of service apply. Full details at virginmobile.co.uk.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 12 or 18 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £15/GB. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Media customer tariffs only available to new and existing Virgin Media mobile, cable and/or National customers. In order to receive the Virgin Media customer tariffs, Virgin Mobile Pay As You Go customers must have topped up their account in the last 30 days and Pay As You Go by Direct Debit must have sent a chargeable text or made a chargeable call in the last 30 days. USB Modem required (normal price £24.99). For full terms and conditions visit virginmobile.com/legalstuff.
1GB Mobile Broadband: Eligibility: Available with either Virgin Media cable broadband size: L, XL or XXL. Offers are subject to status and credit checks. Conditions: If during your mobile broadband contract term you terminate your Virgin Media home broadband service, you will no longer be eligible for the exclusive mobile broadband tariff and your 1GB monthly payment will increase to the current price for non-home customers for the remainder of the 12 month term. General: 12 month mobile broadband contract applies. Offer not available with any other offer unless explicitly stated. Further legal stuff applies to Virgin Media home broadband, see virginmedia.com Terms and conditions of service apply to Virgin Mobile Broadband.
Home phone: Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re dial before 60 mins to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Pay As You Go: Customers must have some credit on their account in order to join Big Talk or Big Data & Texts. Joiners bonus of free texts and data or free calls are valid for 45 days or until used if sooner. Joiners bonus will be applied once per account only. You may not change your tariff without our agreement. Once changed, you may not be able to migrate back to your previous tariff. Top ups made prior to joining these tariffs will not count towards monthly rewards. The total value of top-ups in a month will determine the value of the reward. Free texts, minutes and data are added on the first day of the month following the top-up(s) & are valid for one month or until used if sooner. Minutes are for UK landlines (beginning 01, 02, 03) & UK mobile networks. Texts are person-to-person within the UK (text message delivery notifications not included.) Data is for mobile internet in the UK only. You cannot use your phone as a modem or use internet on your phone for peer to peer file sharing, instant messaging or making internet phone calls. Calls to 08 (incl. 0870) & 070 numbers not included and cost up to 41p and £2.50 per min. respectively in the UK (see our tariffs for details). Unlimited Virgin Mobile to Virgin Mobile calls will be added on the first day of the month following the top up(s) and are valid for one month or until used. You must register your handset to get Big Talk, Big Data & Text to get registered visit virginmobile.com/youraccount. PAYG service terms apply.
SIM Only: Credit check & payment by Direct Debit required. Exclusive extras only available to Virgin Media cable or National customers. Minutes and texts are for UK calls to UK landlines (01, 02, 03 numbers), mobile networks & other Virgin mobiles. Web access is within the UK. Calls to 08 (incl. 0870) & 070 numbers not included in monthly allowance and cost up to 41p and £2.50 per min. respectively in the UK (see our website Tariff Table for details). Pay by Direct Debit & Bundles service terms apply for 30 day rolling SIM only.
BlackBerry^® Pass: Pay As You Go BlackBerry^® passes (either weekly £2 or monthly £5). Buy a pass to access BlackBerry^® Mail, Messenger and Mobile Web services on Pay As You Go. Passes last until midnight on the 7th day for a weekly pass and midnight on the 31st day for monthly pass. UK use only.
The UK’s biggest 3G network: Based on total number of 3G transmitters for 3G signal sharing across the Orange and T-Mobile networks.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.

Mobile 6 months half price offer: Subject to availability with selected handsets. Discount applies to monthly mobile package price (out of bundle charges excluded). Offer only available to existing Virgin Media cable and National customers.
Spotify mobile offer: 3-months-free Spotify Premium voucher when you take out a new Virgin Media Pay Monthly mobile contract on selected handsets. Offer only available to existing Virgin Media cable and National customers. Unlimited data whilst using Spotify within UK only. Voucher not for re-sale. No cash alternative. Offer ends 30 June 2013. For more on Spotify Premium go to virginmedia.com/spotify
1000 extra minutes: The extra 1000 minutes offer is available until at least 3rd April 2013 and continues for the duration of your contract when you take selected handsets available on our £19 Starter tariff. The extra minutes are only available while you remain on the Starter tariff.