Virgin Media Broadband packages come with loads of awesome extras

Virgin Broadband includes support and online security

Technical support when you need it

When it comes to computers, a little expert help comes in handy from time to time to keep things running smoothly. When you sign up for fibre optic broadband, you get all the help you need included in the package. That means free servicing and repairs on your broadband connection and Virgin Media Super Hub, plus 24/7 technical support over the phone for any niggles that might crop up.

We’ve also got a selection of apps to make things easier and safer for you online. These include up to 10 email addresses for you and your family and anti-virus protection, so you can stay safe while you stay connected.

Apps included in your broadband package

Virgin Media Security

Protect up to three computers from viruses, phishing, malware and other scary stuff. Also includes parental controls, to keep the kids safe online.
Virgin Media Mail

Get up to 10 email addresses, so everyone in your family has their own. Spam is filtered away from your inbox and you can get your emails on your mobile too.
PC Healthcheck

Don’t let your computer get bogged down. Download our free PC Healthcheck, which scans your computer to help it run smoothly.
Virgin Media Toolbar

Link to all your favourite websites and all your Virgin Media account info from your homepage. Just click on the image above to download yours.

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Added extras for more protection online

We also offer specialist tools like Identity+ (anti-fraud) and Live Expert Help (technical support for your other digital equipment) which you have to pay a little bit more for.

All the apps can be downloaded from the My Apps section in My Virgin Media once your broadband package is up and running.

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The legal stuff

General:
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further legal stuff applies.
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment.

Six months half price: Offer ends 30/06/12 and is only available to new customers. May not be used in conjunction with any other offer unless stated by Virgin Media. 18-MONTH MINIMUM TERM CONTRACT APPLIES. New customers (subject to status and credit checks): to get half price discount you must take TV M+ with a phone line, Broadband L with a phone line, or a bundle combination of at least TV M+, Broadband L, Phone M with a phone line. Half price discount not applicable to Phone L or XL, line rental, premium channels or TiVo monthly charge for additional TiVo boxes (any subsequent TiVo boxes bought will be charged at £5 per box). Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after first 6 months. This offer requires you to pay by Direct Debit and use eBilling.

Broadband
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.
Free Virgin Media Super Hub: Available to all new broadband customers taking our 30Mb, 60Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 60Mb and 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media SuperHub for £75. Equipment remains property of Virgin Media.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.
Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.