Up to 60Mb broadband

General: 
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. 
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further legal stuff applies.
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment.

Six months half price: Offer ends 30/06/12 and is only available to new customers. May not be used in conjunction with any other offer unless stated by Virgin Media. 18-MONTH MINIMUM TERM CONTRACT APPLIES. New customers (subject to status and credit checks): to get half price discount you must take TV M+ with a phone line, Broadband L with a phone line, or a bundle combination of at least TV M+, Broadband L, Phone M with a phone line. Half price discount not applicable to Phone L or XL, line rental, premium channels or TiVo monthly charge for additional TiVo boxes (any subsequent TiVo boxes bought will be charged at £5 per box). Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after first 6 months. This offer requires you to pay by Direct Debit and use eBilling.

£20 credit on TV and broadband taken as single services: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take either Virgin Media TV (TV M+ or higher tier), or Broadband (Broadband L or higher tier), you will receive a £20 credit to your account. The credit will appear on your first bill. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online. 12-month minimum contract terms apply.
£40 credit on phone and broadband bundles or phone and TV bundles: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take a bundle containing Broadband L (or higher tier) and Phone M with a phone line; or TV M+ (or higher tier) and Phone M with a phone line, you will receive a £40 credit to your account. The credit will appear on your first bill. All customers must add a phone line. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online using a valid voucher code. 18-month minimum contract terms apply.
£60 credit on broadband, TV and phone bundles: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take a bundle containing Broadband L (or higher tier), TV M+ (or higher tier) and Phone M with a phone line, you will receive a £60 credit to your account. The credit will appear on your first bill. All customers must add a phone line. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online using a valid voucher code. 18-month minimum contract terms apply.

Free installation online: 18-month minimum term contract applies. Offer available to new customers taking Broadband 30Mb, 60Mb or 100Mb with a phone line; or Broadband 30Mb, 60Mb or 100Mb and TV M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to Broadband, TV or Phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.

Broadband
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.
Free Virgin Media Super Hub: Available to all new broadband customers taking our 30Mb, 60Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 60Mb and 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media SuperHub for £75. Equipment remains property of Virgin Media.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.
Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

Estimate based on Ofcom’s review of UK broadband speeds published in May 2011. Speeds tested over a 24 hour period through a wired connection for 1 PC. Customers may experience slower speeds when multiple devices are connected and when using broadband wirelessly.

Download speed examples: Download times are estimated and calculated based on full-rate downloads on a wired connection, with 5% allowance for Internet Protocol transfer and connection overheads. The sizes used for calculation are a music album at 60Mb, a TV show at 350Mb, a high quality movie at 1.1 GB (e.g. from LOVEFILM) and an HD movie at 5 GB (e.g. HD movies from Xbox Live marketplace).

¹7x faster claim: UK average download speeds, November 2011, measured using SamKnows technology (published by Ofcom, February 2012) vs up to 60Mb broadband average download speeds measured by Virgin Media using SamKnows technology.

²Downloads without hidden charges: Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm, to ensure a consistent user experience.

³Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870.

Wireless kit warranty: Wireless kit will be kept free from defects in design, manufacture or materials except where caused by fair wear and tear for a period of 12 months from the date of delivery. During the warranty period, we shall at our option replace or repair the wireless kit free of charge provided that it has been kept, used and maintained in strict accordance with instructions given to you by us or the manufacturer and has not been modified or altered. Warranty not applicable if: (a) the defect is due to interference with or maintenance of the wireless kit by persons other than us or our authorised representatives; (b) the defect is of a minor nature which does not substantially affect the use of the wireless kit. We have the right to charge for replacement or repair of defects not covered by our warranty. Warranty provisions do not affect your statutory rights in relation to the description and quality of goods and services. To find out more about your legal rights, please call your local Trading Standards Department.