VIP Collection
VIP Collection
Show off with the fastest, biggest and best of all our services.
Includes fibre optic broadband, TiVo and HD as standard plus Sky channels including Sky Sports & Sky Movies with no dish.
And an extra HD box for another room.
- Fibre optic broadband
- 12 x faster than UK average1
- Spotify Premium free for 3 months
- Includes Super Hub
- 1TB TiVo box
- Extra HD box
- 36 HD channels
- Sky Sports F1
Sky Movies HD
Sky Sports 1 HD
Sky Sports 2 HD
- Unlimited anytime calls to UK landlines2 and Virgin Mobile numbers
- Cheaper mobile and international calls
- Keep your number
All this comes as standard with every Collection
Officially the fastest broadband in the UK, as proven by Ofcom3.
Free servicing and repairs the whole time you're with us4.
Catch Up TV: watch our pick of the last seven days TV.
Virgin TV On Demand: a huge library of TV, movies and music.
TV delivered by fibre optic cables - not affected by the weather.
The legal stuff
General:
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further legal stuff applies.
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment.
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further legal stuff applies.
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment.
Six months half price: Offer ends 30/06/12 and is only available to new customers. May not be used in conjunction with any other offer unless stated by Virgin Media. 18-MONTH MINIMUM TERM CONTRACT APPLIES. New customers (subject to status and credit checks): to get half price discount you must take TV M+ with a phone line, Broadband L with a phone line, or a bundle combination of at least TV M+, Broadband L, Phone M with a phone line. Half price discount not applicable to Phone L or XL, line rental, premium channels or TiVo monthly charge for additional TiVo boxes (any subsequent TiVo boxes bought will be charged at £5 per box). Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after first 6 months. This offer requires you to pay by Direct Debit and use eBilling.
£20 credit on TV and broadband taken as single services: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take either Virgin Media TV (TV M+ or higher tier), or Broadband (Broadband L or higher tier), you will receive a £20 credit to your account. The credit will appear on your first bill. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online. 12-month minimum contract terms apply.
£40 credit on phone and broadband bundles or phone and TV bundles: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take a bundle containing Broadband L (or higher tier) and Phone M with a phone line; or TV M+ (or higher tier) and Phone M with a phone line, you will receive a £40 credit to your account. The credit will appear on your first bill. All customers must add a phone line. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online using a valid voucher code. 18-month minimum contract terms apply.
£60 credit on broadband, TV and phone bundles: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take a bundle containing Broadband L (or higher tier), TV M+ (or higher tier) and Phone M with a phone line, you will receive a £60 credit to your account. The credit will appear on your first bill. All customers must add a phone line. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online using a valid voucher code. 18-month minimum contract terms apply.
£40 credit on phone and broadband bundles or phone and TV bundles: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take a bundle containing Broadband L (or higher tier) and Phone M with a phone line; or TV M+ (or higher tier) and Phone M with a phone line, you will receive a £40 credit to your account. The credit will appear on your first bill. All customers must add a phone line. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online using a valid voucher code. 18-month minimum contract terms apply.
£60 credit on broadband, TV and phone bundles: Offer ends 24/05/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): When you take a bundle containing Broadband L (or higher tier), TV M+ (or higher tier) and Phone M with a phone line, you will receive a £60 credit to your account. The credit will appear on your first bill. All customers must add a phone line. Virgin Media reserves the right to withdraw or amend credit if you change any part of your offer package. Credit not applicable if not purchasing online using a valid voucher code. 18-month minimum contract terms apply.
Collections
Downgrading a service in your Collection may result in you losing the discount applicable for that Collection. Availability of Collections to existing customers is subject to network capacity in that geographical area.
Downgrading a service in your Collection may result in you losing the discount applicable for that Collection. Availability of Collections to existing customers is subject to network capacity in that geographical area.
Broadband
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.
Free Virgin Media Super Hub: Available to all new broadband customers taking our 30Mb, 60Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 60Mb and 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media SuperHub for £75. Equipment remains property of Virgin Media.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.
Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity.
Free Virgin Media Super Hub: Available to all new broadband customers taking our 30Mb, 60Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 60Mb and 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media SuperHub for £75. Equipment remains property of Virgin Media.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.
Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.
112x faster claim: UK average download speeds, November 2011, measured using SamKnows technology (published by Ofcom, February 2012) vs up to 100Mb broadband average download speeds (February 2012) measured by Virgin Media using SamKnows technology.
Spotify cable offer: Offer available to new Premiere and VIP collection customers. Free Spotify Premium period lasts three months from the date you register for it through My Virgin Media. At the end of the free period, your Spotify service will automatically downgrade to Spotify Free (the Spotify ad-supported service) unless you tell us that you wish to pay for Spotify Premium in which case the monthly payments will be added to your Virgin Media bill. (Spotify Premium usually retails for £9.99 a month.) Offer ends 30th June 2012 (or earlier if demand is very high, in which case we will advise the new closing date on http://www.virginmedia.com/spotify. You will need to accept Spotify's terms and conditions of use when you register. For details go to http://www.spotify.com/uk/legal/ .
TV
Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD, Sky Movies Classic HD and Sky Sports News HD not included; Sky Movies Premiere +1 not available in HD. Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.
TV Channels: Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV1 HD is subject to regional variation. ITV1 HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 24 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: FilmFlex On Demand movies are pay by title.
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
Equipment & free repairs: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our TV boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse and mistreatment) for as long as you’re a customer, not just your first 12 months.
Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD, Sky Sports 4 HD, Sky Movies Classic HD and Sky Sports News HD not included; Sky Movies Premiere +1 not available in HD. Sky premium HD channels £7 per month when subscribing to Sky premium SD channels.
TV Channels: Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV1 HD is subject to regional variation. ITV1 HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 24 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: FilmFlex On Demand movies are pay by title.
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
Equipment & free repairs: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our TV boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse and mistreatment) for as long as you’re a customer, not just your first 12 months.
Talk Unlimited: Zero‐rated tariff applies to the first hour of direct‐dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070). Re‐dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0845 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
2Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870.
3UK's fastest broadband: Fastest download speeds widely available to consumers according to 2012 Ofcom report. Ofcom’s review of UK broadband speeds published in February 2012, based on Ofcom November 2011 test results. Virgin Media vs major UK ISPs (average download speeds).
4Equipment & free repairs: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our TV boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse and mistreatment) for as long as you’re a customer, not just your first 12 months.
Satellite signals can be affected by extreme weather.
