TiVo boxes from Virgin TV are the best way to watch TV ever.
TiVo service: the best way to watch TV ever?
Effortlessly find your favourite programmes, discover brand new ones and set them to remote record online from anywhere in the world with our Virgin Media: TiVo® service. Our amazing 1TB TiVo box records around 500 hours of standard TV or around 100 hours of HD TV. The 500GB box is pretty special too, recording around 250 hours of standard TV or around 50 hours of HD TV. We think it's by far and away the best way to watch TV. Ever.
The Legal Stuff
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
^Free servicing and repairs compared to Sky TV: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our VHD and TiVo® boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.
Phone line rental: Line rental is currently £14.99 a month
Line Rental Saver: £120 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers, The Biz, The Biz Plus or Home Phone Talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £14.99 a month).
Collections: Downgrading a service in your Collection may result in you losing the discount applicable for that Collection. Availability of Collections to existing customers is subject to network capacity in that geographical area.
Guaranteed Christmas Install: Install before Christmas is subject to survey and any required permissions (e.g. landlord’s permission on rental property) being obtained. Standard installation only.
Broadband only: £5.00 discount for 3 months: Offer available on broadband 30Mb, 60Mb, 100Mb and 120Mb when taken without a phone line or TV.
Free installation online: 18-month minimum term contract applies. Offer available to new customers taking broadband up to 30Mb, up to 60Mb or up to 100Mb with a phone line; or broadband up to 30Mb, up to 60Mb or up to 100Mb and TV M, M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to broadband, TV or phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.
Spotify cable offer: Offer available to new Premiere and VIP Collection customers for a period of 12 months. Your eligibility for claiming the offer will expire 12 months from joining these Collections. Free Spotify Premium period lasts three months from the date you register for it through My Virgin Media. At the end of the free period, your Spotify service will automatically downgrade to Spotify Free (the Spotify ad-supported service) unless you tell us that you wish to pay for Spotify Premium in which case the monthly payments will be added to your Virgin Media bill. (Spotify Premium usually retails for £9.99 a month.) Offer is available to new and existing Spotify accounts. Offer may be only claimed once for each VM cable account. Offer ends 31st June 2013 (or earlier if demand is very high, in which case we will advise the new closing date on virginmedia.com/spotify. You will need to accept Spotify's terms and conditions of use when you register. For details go to spotify.com/uk/legal/.
9-month student contract: 9-month contract not available for purchase until June 2013. Cabled streets only. Subject to survey and network capacity. Minimum term contract of 9 months applies. 9-month contracts not available on TiVo® service, up to 100Mb broadband service and V+ TV service.
TV Channels: Channel line ups are subject to change and from the end of July ESPN channels will no longer be included in TV XL. Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV1 HD is subject to regional variation. ITV1 HD is not available where STV HD or UTV HD is available.
HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.
Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.
Virgin TV Anywhere: Content available to view depends on TV pack. Live streaming and On Demand available in UK with broadband or WiFi internet access only. Access via PC, laptop or TV Anywhere App. Maximum of 2 devices per account. TiVo tools for TiVo customers only. Minimum 800 kbps recommended per device accessing the service concurrently.
Virgin TV Anywhere Ap: Only available to TiVo customers with compatible device (currently iOS devices only)
TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 24 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.
Movies On Demand: FilmFlex On Demand movies are pay by title.
Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.
PictureBox: PictureBox has 28 films available at any one time. Seven films are refreshed each week. Like Premium channels you have to keep your PictureBox subscription for 30 days.
Sky Sports HD & Sky Movies HD: You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included. Sky Movies Premiere +1 not available in HD. It's £7 a month for Sky Sports and Sky Movies in HD.
Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.
TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your M+, L or TV XL package). Content available to view depends on your TV package. TiVo box remains property of Virgin Media.
TiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.
New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
Existing customers: Irrespective of the number of TV boxes you already have, for every new sale, if you take a 500GB TiVo box as your first box, the activation fee will be waived; if you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.
Free Virgin Media Super Hub: Available to all new broadband customers taking our up to 30Mb broadband services, and to existing customers upgrading to our up to 30Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media Super Hub for £75. Equipment remains property of Virgin Media.
New Super Hub: Available to new broadband customers taking our, up to 60Mb and up to 100Mb broadband services (subject to status and credit checks) and to existing customers adding or upgrading to up to 60Mb or up to 100Mb. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not adding broadband to their package will be charged installation at £49.95. Equipment remains property of Virgin Media.
¬ Based on independent research (University of Bristol and Farncombe), Virgin Media’s new Super Hub outperformed competitors on speed over a variety of ranges. The new Super Hub was benchmarked against competitor hubs from TalkTalk, Sky and BT (Home Hub 3). In the 5GHz band BT’s Home Hub 4 is capable of speeds up to 300Mbps using two antennas compared to speeds of up to 450Mbps using three antennas on Virgin Media’s new Super Hub.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.
**Acceptable use policy applies. Download speeds may be affected by Traffic Management measures from 4pm to 11pm weekdays and 11am to 11pm at weekends. Heavy users may experience a temporary reduction in download speed during these periods, however users can continue to download without any interruption or charge at the reduced speeds, and are not subject to a monthly download limit. Traffic management measures are in place to ensure a consistent user experience and impact only the heaviest users (typically less than 5% a day). Read more about our traffic management policy.
Wireless kit warranty: Wireless kit will be kept free from defects in design, manufacture or materials except where caused by fair wear and tear for a period of 12 months from the date of delivery. During the warranty period, we shall at our option replace or repair the wireless kit free of charge provided that it has been kept, used and maintained in strict accordance with instructions given to you by us or the manufacturer and has not been modified or altered. Warranty not applicable if: (a) the defect is due to interference with or maintenance of the wireless kit by persons other than us or our authorised representatives; (b) the defect is of a minor nature which does not substantially affect the use of the wireless kit. We have the right to charge for replacement or repair of defects not covered by our warranty. Warranty provisions do not affect your statutory rights in relation to the description and quality of goods and services. To find out more about your legal rights, please call your local Trading Standards Department.
‡2x faster claim: Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds).
~4x faster claim: Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds)
º7x faster claim: Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds)
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for 1 PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest broadband: Fastest download speeds widely available to consumers according to 2013 Ofcom report. Ofcom’s review of UK broadband speeds published in March 2013, based on Ofcom November 2012 test results. Virgin Media vs major UK ISPs (average download speeds).
*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs
Best speed promise: We’ll make sure that you receive the highest broadband speed we can give you. We'll always give you a speed estimate before you buy. The actual speed you receive can be affected by factors such as phone line quality and distance from your local exchange. Acceptable Use and Traffic Management policies apply to ensure a consistent customer experience
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
Talk Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Unlimited: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070). Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), 0845 and 0870 numbers (not other numbers such as those beginning 0844, 0871 and 070) and UK mobiles. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will, however, be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. Full details of call charges/connection fees at virginmedia.com/callingcosts.
Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 minutes to avoid call charges. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.
Talk Anywhere: No charges are made for the first (200, 400 or 800) minutes of direct-dialled calls to UK landlines and mobiles, international landlines and mobiles, and 3rd party dial-up ISPs. Usage calculated to nearest second and accumulated over your monthly billing cycle. Standard rates and connection charges apply: (a) when monthly call usage limit has been reached; (b) at all times for all other chargeable calls. Unused minutes carry forward for one month only. You must keep your Talk Anywhere package for at least 30 days. Fair usage policy applies.
Talk Mobile £2: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription (please refer to the calling costs page for details). All calls are subject to a connection charge. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Talk International £2: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription (please refer to the calling costs page for details of subscription and call charges). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Free Calls to Virgin Media National Directory Enquires (118 180): Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone (cable & national) and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.
Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0845 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
∆Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870.
Last Number Recall: Where a charge applies for using 1471 the cost is 16.34 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies.
Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.
Caller Display: Availability depends on area.
Price disclaimer: Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, the Virgin Phone PDF price guides take precedence.
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