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Get up to speed with fast and reliable WiFi

WiFi is one of those weird things that you can’t see, but you know it’s there floating about, making all your connections happen and keeping you happily online.

Getting WiFi and ‘going wireless’ in your home is easy. All you need is our amazing Hub 3.0.



Hub 3.0 speed, signal and security

Our Hub 3.0 gives superfast WiFi speeds that stay fast across loads of devices. When you team this with VIVID – our next generation optical fibre with download speeds of up to 200Mbps – you can unlock ultrafast WiFi speeds throughout your home.

What’s more, you can keep your family safe online with the latest wireless encryption technology, Web Safe, F-Secure SAFE™ and parental controls.

Find out more about keeping your children safe online at Internet Matters.

Virgin Media supports Internet Matters


Here’s the technical bit

  • DOCSIS 3.0 cable modem functionality (also fully compatible with DOCSIS 1.0, 1.1, 2.0)
  • 24 bonded downstreams
  • 8 bonded upstreams
  • Four ethernet 10/100/1000BaseT ports
  • Wireless b, g, n capable in 2.4GHz band plus wireless a, n & ac in 5GHz band (Dual-concurrent frequencies)
  • Five internal antennas
  • Up to three spatial streams in the 5GHz band
  • Supports WEP/WPA/WPA2 wireless security encryption
  • Supports WPS push button synchronisation
  • Built-in router, DHCP and firewall which can be customised and deactivated
  • Virgin Media customised housing
  • External power supply (12v 1.5A)

Our typical broadband download speeds for August 2016

Advertised Broadband Download Speed

Average speed at peak times
(8pm-10pm)

Average download speed
over 24hrs

Average upload speed
at peak times

(8pm-10pm)

Average upload speed
over 24hrs

Up to 50Mbps

47.63Mbps

52.25Mbps

3.08Mbps

3.05Mbps

Up to 100Mbps

91.03Mbps

100.21Mbps

6.28Mbps

6.31Mbps

Up to 200Mbps

154.78Mbps

183.43Mbps

12.47Mbps

12.60Mbp

Source: Virgin Media Broadband Performance Panel powered by SamKnows, the broadband performance monitoring specialists. Typical speeds are recorded with a standard ethernet cable. BT and Sky’s Regular Broadband (ADSL2+ over 10Mb, excludes fibre products) peak download speed data comes from Ofcom’s review of UK broadband speeds published in March 2015, based on Ofcom November 2015 test results. Maximum download speeds may sometimes be up to 110% of the advertised download speeds.

Where do the speed stats come from?

The data comes from a broadband measurement panel made up of real Virgin Media customers spread out across our network. Powered by SamKnows, the broadband performance monitoring specialists, we run millions of tests per month to understand how our broadband is performing.

Ofcom’s yearly review of UK broadband speeds is also carried out by SamKnows. Our testing mirrors the methodology used in Ofcom’s review and can be found within section 2 of the annex here.

Why do you say 'up to' about speeds?

We use the phrase 'up to' because download speeds are affected by things beyond our control. For example, the website you're on, the number of people online, or your computer's specifications. With Virgin Media, you'll get much closer to the broadband speed you pay for.

Speed you can rely on

Great internet experiences can move you but only when your connection is truly great. That’s why we use a different type of cable to Sky and BT. Using DOCSIS® 3 technology, our cable’s thicker copper core combined with quality insulation, allows us to deliver VIVID speeds up to 200Mbps. And it’s not just faster – its reliable too, so you’re more likely to get the speeds we advertise when you want it.

We own the entire network to your home which means we can measure the reliability of your connection from beginning to end – including your Virgin Media Hub.

Check out our handy table below to see how reliable our entire network has been.

 Time period

Reliability (from the internet to your Virgin Media Hub)

July - 16

99.9%

Year to date

99.9%

Average download speeds – Ofcom speed test results November 2015

Service Provider

24 Hours (Mbps)

8-10pm Weekdays (Mbps)

BT ADSL2+

8.9 to 11.1

8.8 to 11

EE ADSL2+

8.9 to 11.5

8.7 to 11.3

KC ADSL2+

8.1 to 9.9

7.4 to 9.5

Plusnet ADSL2+

9.3 to 10.8

9.2 to 10.7

Sky ADSL2+

8.7 to 10.4

8.6 to 10.3

TalkTalk ADSL2+

7.5 to 9.3

7.4 to 9.2

     

BT 'up to' 38Mbps

34.3 to 35.5

33.8 to 35.1

EE 'up to' 38Mbps

33.3 to 35.2

32.9 to 34.8

Plusnet 'up to' 38Mbps

32.3 to 34.2

32.1 to 34

Sky 'up to' 38Mbps

33.3 to 35.6

31.3 to 34.7

Talk Talk 'up to' 38Mbps

31.7 to 35.1

31.3 to 34.7

Virgin Media 'up to' 50Mbps

49.4 to 51.6

44.6 to 49.1

     

BT 'up to' 76Mbps

57.4 to 61.1

56.9 to 60.5

Plusnet 'up to' 76Mbps

54.8 to 58.1

53.8 to 57.1

Sky 'up to' 76Mbps

56.6 to 63.5

55.6 to 62.4

EE 'up to' 76Mbps 

59.9 to 64.7

59.2 to 64

Virgin Media 'up to' 100Mbps 

93.3 to 98.2

81.6 to 90.6

Virgin Media 'up to' 200Mbps

168 to 179.9

148 to 164.4

All data above comes from Ofcom's fixed-line broadband performance annual report published in March 2016. View the full report.

Video Streaming Tests - Ofcom speed test results November 2015

Netflix

Percentage of streaming delivered in Ultra HD

Percentage of streaming delivered in HD

Percentage of streaming delivered in SD

ADSL2+

13%

74%

12%

FTTC up to 38Mbps

94%

6%

0%

FTTC up to 76Mbps

97%

3%

0%

Cable up to 50Mbps

91%

8%

1%

Cable up to 100Mbps

93%

7%

0%

Cable up to 200Mbps

97%

3%

0%

YouTube

Percentage of streaming delivered in Ultra HD

Percentage of streaming delivered in HD

Percentage of streaming delivered in SD

ADSL2+

0%

66%

34%

FTTC up to 38Mbps

0%

84%

16%

FTTC up to 76Mbps

0%

82%

17%

Cable up to 50Mbps

0%

82%

17%

Cable up to 100Mbps

0%

85%

14%

Cable up to 200Mbps

0%

87%

13%

iPlayer

Percentage of streaming delivered in Ultra HD

Percentage of streaming delivered in HD

Percentage of streaming delivered in SD

ADSL2+

0%

84%

16%

FTTC up to 38Mbps

0%

100%

0%

FTTC up to 76Mbps

0%

100%

0%

Cable up to 50Mbps

0%

100%

0%

Cable up to 100Mbps

0%

100%

0%

Cable up to 200Mbps

0%

100%

0%

All data above comes from Ofcom's fixed-line broadband performance annual report published in March 2016.  View the full report.

Comparison of net satisfaction with broadband reliability scores

Super reliable fibre - here's the legal bit!

Virgin Media can claim to have "super reliable fibre", based on the results of an independent Gfk customer survey, full details of which are below.

Question:

"Now we'd like to explore what you think of [Supplier] Broadband in a bit more detail.

The reliability of your broadband service

0-Extremely dissatisfied / 1 2 3 4 5-Neutral 6 7 8 9 10-Extremely satisfied / Don't know"

The scores are split into categories of detractors (0-6), passives (7-8) or promoters (9-10) and a 'Net Satisfaction Score' is determined as the percentage of respondents who are 'promoters' minus the percentage that are 'detractors'.

The results:

Virgin Media scored +26% for Net Satisfaction with Broadband Reliability - compared to BT & Plusnet combined at +16%; Sky +13%; Orange broadband +10%; TalkTalk +4%. This means Virgin Media Net Satisfaction with broadband reliability is significantly higher than all of those competitor scores (at 95% confidence).

For Virgin Media, there were:

  • 23% detractors (0 to 6 score )
  • 29% passives (7 to 8)
  • 48% promoters (9 to 10)
  • resulting in the net satisfaction score of +26%

AND

for BT & Plusnet combined, there were:

  • 28% detractors (0 to 6)
  • 29% passives (7 to 8)
  • 44% promoters (9 to 10)
  • resulting in the net satisfaction score of +16%

How we compared:

The results for Virgin Media (+26%) and BT & Plusnet combined (+16%) are significantly different at 95% confidence level, indicating Virgin Media are scored higher for net satisfaction with broadband reliability compared to BT & Plusnet.

We have the evidence that Virgin Media are better than BT & Plusnet combined, Sky, Orange and TalkTalk for net satisfaction with broadband reliability.

Q4 2014

 

Q3 2014

 

H2 2014

 

Virgin Media

24%

Virgin Media

27%

Virgin Media

26%

Sky*

15%

BT + Plusnet*

18%

BT + Plusnet*

16%

BT + Plusnet*

15%

BT*

14%

BT*

14%

Orange

14%

Sky*

11%

Sky*

13%

BT*

13%

Orange*

6%

Orange*

10%

Talk Talk*

7%

Talk Talk*

-1%

Talk Talk*

4%

* Significantly different at 95% level

Source: GfK survey Survey responses were collected in Q3 and Q4 2014 for this particular claim. Responses to the reliability question in Q3-14 & Q4-14 combined - there were 2,560 BT & Plusnet respondents (2,091 BT, 469 Plusnet); 1,339 Sky respondents; 1,242 TalkTalk respondents; 509 Orange broadband respondents and 3,235 Virgin Media respondents from surveys collected.


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