Top up your Pay As You Go mobile

We’ve made topping up so easy that you can now top up your phone at your local shop, a cash machine or even while you’re watching telly with the My Account smartphone app. Do what suits you, top up and go.


By credit or debit card

Register your credit or debit card and you can top up – straight from your sofa – day or night.

Just register or log in to Your Account and click on ‘Register your credit/debit card’.
Once you’ve registered your card, you can top up by:

  • Logging in to Your Account and topping up online
  • Calling 789 for free from your Virgin Mobile phone
  • Sending a free text to 789 222 containing:
    – The amount you’d like to top up (between £5 and £50, in denominations of £5)
    – The last 4 digits of your card number
    – The last 3 security digits on the back (or 4 if you have an American Express card)
    Remember to leave a space between each detail e.g. 10 9876 321. When you’re all topped up, we’ll let you know.


Tip: Save 789222 to your phone’s contacts so you won’t need to remember it each time you top up.


With a voucher

Available from high street retailers anywhere you see the green top-up logo. They come as a printed till receipt. Either call 789 or text the unique voucher PIN to 789111 to top up.


By E-top up card

Sick of messing around with vouchers? Use your E-top up card that was included in your starter pack. Just swipe it and pay anywhere you see the green top-up logo.

  • Give your E-top up card to the store assistant and let them know how much credit you’d like
  • You can get as little as £5 or as much as £100 every time
  • Pay as you normally would, then you’re done – easy!


At a cash machine

Cash isn’t the only thing you can get from a cash machine. You can get airtime, too, 24 hours a day.

Just head to a cash machine with the green top-up logo. You’ll need to have a bank card with:

  • NatWest
  • Royal Bank of Scotland
  • Lloyds TSB
  • Allied Irish Bank
  • Nationwide
  • Co-op
  • HSBC
  • Barclays


Pop your card in the machine as usual, then select ‘Mobile Top Up’. Choose Virgin Mobile from the list of networks, the amount you want to top up and your mobile number. The airtime will be instantly credited to your phone!

Don’t forget...

Any inclusive minutes, texts and data you have in your tariff are added on the first day of the month after you topped up.

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