Just ordered your Pay As You Go phone? We’ll keep you up to date with everything that’s happening with your order until you have your shiny new mobile in your hands. Here’s what to expect in the coming days.
Prices may change at any time during the contract.
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £40 for standard install).
Activation Fee: There is an activation fee of £9.99.
Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 45p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.
New Customers Only: Prices may change at any time during the contract.
**Please note standard charges apply, please check with your network operator for rates.
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Offers require you to pay by Direct Debit and use eBilling.Jongo S3 wireless speaker + 5 album downlods or £100 retail voucher offers: Reward offers available to new customers who take one of the following bundles online during the offer period from 25th July 2016 until 27th July 2016 : Big Easy, Big Bang, Big Fun, Big Kahuna, Big Kahuna Movies, Big Kahuna Sports, VIP . 12-month minimum term contract applies. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock. One reward per household. We reserve the right to withdraw Reward offers at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. The reward will be dispatched approximately 28 days after installation. If you cancel your order before installation, you will not receive the reward. If you cancel or downgrade your package within 14 days of sign-up to a bundle lower than Big Easy you will not receive the reward. Rewards are not exchangeable or redeemable for cash or other goods or services.
12 month minimum term. 9 months’ discount: New customers only. From £5 off cable bundle price a month, for first 9 months. Standard prices apply after 9 months. Virgin Media line rental £17.99 a month required. If you cancel during your minimum term an early disconnection fee will apply. Direct Debit and eBill price. Add up to 45p a month payment handling fee for non-Direct Debit payments and £1.75 a month for paper bills. May not be used with any other offer unless stated. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect, standard pricing applies to upgrade. We may withdraw or amend the discount if you change any part of your package.
*Big Kahuna Movies Limited Edition: the standard pricing for Big Kahuna Movies was originally £46 a month for the first 12 months on an 18 month contract, with a monthly payment of £60 for the remaining 6 months. The limited edition deal offers the Big Kahuna Movies Bundle for £37 a month for the first 9 months on a 12 month contract, with a monthly payment of £60 for the remaining 3 months. This limited edition promotion ends on 31th July 2016.
M+ TV with Sky Sports and BT Sport: Offer available to new customers only (subject to status & credit checks) taking M+ TV with Sky Sports and BT Sport HD (excluding BT Sport Ultra HD) premium packs for £45 a month. 12-month minimum term applies for M+ TV. Premium channels & upgrades (Sky Sports and BT Sport) must be kept for at least 30 days. If you cancel your service during your minimum term an early disconnection fee will apply for M+ TV. If you cancel Sky Sports or BT Sport you will lose the discount applied under the offer and Virgin Media’s standard pricing will apply to each of your remaining services: currently TV M+ TV £22.50 / Sky Sports £29.25 / BT Sport £18. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Best Price for all the live football: Covers all live games shown on the Sky Sports and BT Sport channels. Based on current offer price for new Virgin Media customers taking M+ TV with Sky Sports and BT Sport HD premium packs at £45 a month for 12 months compared to Sky’s current standard price for new customers taking Sky’s Original Bundle (£20), Sky Sports (£25.50) and BT Sport pack HD (£23.99) at £69.49 a month for 12 months. BT customers get BT Sport Ultra HD. Sky Sports 3, 4 and F1 are not directly available to BT customers. Excludes Sky and BT offers. General: All prices include VAT. All info & pricing correct at 11th February 2016. Add £0.45 a month for non DD payment and £1.75 a month for paper bills. Calls may be monitored. Further Legal Stuff applies. See virginmedia.com.
¤Lowest average monthly cost: Prices correct at 2nd November 2015. Based on first year costs when bought online. Comparison includes BT, Sky, TalkTalk, Plusnet, EE and Vodafone. Fibre optic broadband speeds vary amongst providers.
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Range of wireless equipment can vary according to your home environment.
Virgin Media Hub: Available to new customers taking our broadband services (subject to status and credit checks). Virgin Media Hub provided free while you are a subscriber. Wireless-enabled equipment required. Equipment remains property of Virgin Media.
Downloading: Copyright owner's permission may be required for the downloading of music.
‡Up to 50Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 52.15Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
~ Up to 100Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb. Virgin Media peak average speed of peak time 90.75Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
º More than double: Virgin Media up to 200Mbps is over twice as fast as the advertised maximum download speeds of BT Infinity 2 and Sky Fibre (76Mbps).
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest widely available broadband: Fastest download speeds widely available in the UK to consumers according to 2016 Ofcom report. Ofcom’s review of UK broadband speeds published in March 2016, based on Ofcom November 2015 tests. Virgin Media vs major UK ISPs (average download speeds).
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
F-Secure SAFE: F-Secure SAFE not available on BlackBerry.
WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband.
Web Safe: Web Safe is currently available to all new Virgin Media broadband customers signing up from 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
Reliability: Broadband Genie Home Broadband Survey 2014 broadbandgenie.co.uk/broadband/survey
Service: Lowest relative complaint volumes compared to the other major fixed broadband providers. Ofcom’s Telecoms and Pay TV Complaints Q4 (October to December) 2013, published March 2014.
Customer Satisfaction: Highest relative score compared to other major ISPs. National Customer Satisfaction Index (NCSI-UK) Results, ISPs, Q1 2014.
WiFi on the Tube: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
More likely to get headline speed: Highest percentage of headline speed achieved over 24 hours (Ofcom report 2014)
General: Phones subject to availability. From July 2016, your Pay Monthly Standard Contract & Freestyle Airtime Contract will be adjusted every year on your July bill by the Retail Price Index (RPI) rate of inflation announced in the April before. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Calls and texts to Jersey, Guernsey and Isle of Man mobiles not included. UK texts and data only. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing. Acceptable use policy applies. Calls to 08 (incl. 0870 and 070) numbers not included in monthly allowance (other than those included in the unlimited 08 tariff ) and cost up to 41p and £2.50 a minute respectively in the UK (see our tariffs for details). Pay Monthly service terms apply.
Freestyle Contracts: Based on a 24 month consumer credit agreement with Virgin Media Mobile Finance Limited for the phone, and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset. Credit subject to status, credit check and payment by Direct Debit. 18+. Terms and Conditions apply. Virgin Media Mobile Finance Limited is authorised and regulated by the Financial Conduct Authority under register no. 626215. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. Registered in England and Wales no. 9058868.
New tariffs/more data: From 4th May we have amended our Pay Monthly and Pay Monthly SIM only tariffs which now all include more data as standard compared with our old tariffs available from 30.06.15 to 04.05.2016:
|Old data allowance||250MB||500MB||1GB||2GB||N/A1||4GB||8GB|
|New data allowance||500MB||1GB||2GB||N/A2||3GB||5GB||10GB|
1 Tariff did not exist 2 No longer on sale
Standard Contract: 24-month contract. Credit check and payment by Direct Debit required. Early disconnection fees apply.
Mobile general: Phones subject to availability.
Phones: BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. Android™ and Google are trademarks of Google Inc.
Apple iPhone 5s price down / at our lowest ever price: Comparing to previous lowest total monthly price for iPhone 5s 16GB and tariff on a 24 month Freestyle Pay Monthly tariff: £22 a month, charged between 13th November 2015 and 15th January 2016. Previous lowest total monthly price for iPhone 5s 32GB and tariff on a 24 month Freestyle Pay Monthly tariff: £24 a month, charged between 13th November 2015 and 15th January 2016.
Apple iPhone SE and tariff - UK’s lowest price: Based on comparison with published prices in the UK for the iPhone SE and a tariff as at 15/06/2016.
Prices: These prices require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required.
Delivery: Handsets are delivered free of charge, by courier Monday to Saturday. SIMs are delivered free of charge by first class post, courier delivery is available for £2.99 if you’re in a hurry.
Tariff Movement: The new allowance and price will apply from your next monthly package for remainder of the minimum term.
Pay Monthly SIM Only: 30-day minimum contract applies.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re-dial before 60 minutes to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 2 or 18 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £15/GB. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
1GB Mobile Broadband: Eligibility: Available with either Virgin Media cable broadband size: L, XL or XXL. Offers are subject to status and credit checks. Conditions: If during your mobile broadband contract term you terminate your Virgin Media home broadband service, you will no longer be eligible for the exclusive mobile broadband tariff and your 1GB monthly payment will increase to the current price for non-home customers for the remainder of the 12 month term. General: 12 month mobile broadband contract applies. Offer not available with any other offer unless explicitly stated. Further legal stuff applies to Virgin Media home broadband, see virginmedia.com Terms and conditions of service apply to Virgin Mobile Broadband.
Home phone: Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re dial before 60 mins to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Pay As You Go: Customers must have some credit on their account in order to join Big Talk or Big Data & Texts. Joiners bonus of free texts and data or free calls are valid for 45 days or until used if sooner. Joiners bonus will be applied once per account only. You may not change your tariff without our agreement. Once changed, you may not be able to migrate back to your previous tariff. Top ups made prior to joining these tariffs will not count towards monthly rewards. The total value of top-ups in a month will determine the value of the reward. Free texts, minutes and data are added on the first day of the month following the top-up(s) & are valid for one month or until used if sooner. Minutes are for UK landlines (beginning 01, 02, 03) & UK mobile networks. Texts are person-to-person within the UK (text message delivery notifications not included.) Data within the UK only. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing, instant messaging or making internet phone calls. Calls to 08 (incl. 0870) & 070 numbers not included and cost up to 41p and £2.50 per min. respectively in the UK (see our tariffs for details). Unlimited Virgin Mobile to Virgin Mobile calls will be added on the first day of the month following the top up(s) and are valid for one month or until used. You must register your handset to get Big Talk, Big Data & Text to get registered visit virginmobile.com/youraccount. PAYG service terms apply.
BlackBerry® Pass: Pay As You Go BlackBerry® passes (either weekly £2 or monthly £5). Buy a pass to access BlackBerry® Mail, Messenger and Mobile Web services on Pay As You Go. Passes last until midnight on the 7th day for a weekly pass and midnight on the 31st day for monthly pass. UK use only.
The UK’s biggest 3G network: Based on total number of 3G transmitters for for 3G signal using the EE network.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
Mobile SIM: View terms and conditions
Voted UK’s best value network two years in a row: based on Virgin Media winning "Best Value Network" at both the 2014 and 2015 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October of each year and valid for one year. Mobile Choice article available here.