Just ordered your Pay Monthly phone? We’ll keep you up to date with everything that’s happening with your order – until you have your shiny new mobile in your hand. Here’s what to expect.
Prices may change at any time during the contract.
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £40 for standard install).
Activation Fee: There is an activation fee of £9.99.
Payment: For those joining Virgin Media, if you pay by any other means than Direct Debit, you’ll be charged a payment handling fee of 45p per month, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month for cable and £1.50 a month for mobile. Further terms and conditions apply. See sections below for more Legal Stuff.
**Please note standard charges apply, please check with your network operator for rates.
***For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Offers require you to pay by Direct Debit and use eBilling.
12 months’ discount: New customers only. Offer is from £5 off cable bundle price a month, for first 12 months. Offer only available with a Virgin Phone line for £17.99 a month, together with an 18-month minimum term contract for cable services. We reserve the right to withdraw this offer at any time. Prices subject to change. May not be used in conjunction with any other offer unless stated by Virgin Media. Downgrading a service in your bundle may result in you losing the discount applicable for that bundle. Availability of bundles to existing customers is subject to network capacity in that geographical area. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Virgin Media’s standard prices apply after 12 months.
∏ Netflix offer: Available to new Virgin Media customers taking the Big Easy, Big Fun, Big Bang, Big Kahuna, Big Kahuna Movies, Big Kahuna Sports, Big Kahuna Sports & Movies bundles and VIP on an 18 month minimum term. One voucher per household. Redeemable by Virgin Media account holder only. Must be redeemed by 31st December 2016. Offer available until 30th June 2016 subject to limited availability while stocks last, but can be withdrawn at any time. Offer is not redeemable or refundable for cash and cannot be exchanged for Netflix Gift Subscriptions or any other value. Limit of one promotion will be applied towards each monthly membership fee for your Netflix account. For details go to virginmedia.com/netflix. Netflix’s terms and conditions will apply (netflix.com/termsofuse). This promotion includes an offer for a Netflix standard plan subscription (2-streams) for 6 months, which currently retails at £7.49 a month, or £44.94 for 6 months. For existing Netflix customers £44.94 will be credited to their existing plan. You may apply the value of the offer to a different plan. Exchanges in this manner may alter the duration of the offer. If you cancel your Virgin Media contract or downgrade to a bundle with a lower value within your minimum term contract we reserve the right to void this offer. Calls may be monitored. Further Legal Stuff applies. Go to virginmedia.com/legalstuff for details.
M+ TV with Sky Sports and BT Sport: Offer available to new customers only (subject to status & credit checks) taking M+ TV with Sky Sports and BT Sport HD (excluding BT Sport Ultra HD) premium packs for £45 a month. 12-month minimum term applies for M+ TV. Premium channels & upgrades (Sky Sports and BT Sport) must be kept for at least 30 days. If you cancel your service during your minimum term an early disconnection fee will apply for M+ TV. If you cancel Sky Sports or BT Sport you will lose the discount applied under the offer and Virgin Media’s standard pricing will apply to each of your remaining services: currently TV M+ TV £22.50 / Sky Sports £29.25 / BT Sport £18. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Best Price for all the live football: Covers all live games shown on the Sky Sports and BT Sport channels. Based on current offer price for new Virgin Media customers taking M+ TV with Sky Sports and BT Sport HD premium packs at £45 a month for 12 months compared to Sky’s current standard price for new customers taking Sky’s Original Bundle (£20), Sky Sports (£25.50) and BT Sport pack HD (£23.99) at £69.49 a month for 12 months. BT customers get BT Sport Ultra HD. Sky Sports 3, 4 and F1 are not directly available to BT customers. Excludes Sky and BT offers. General: All prices include VAT. All info & pricing correct at 11th February 2016. Add £0.45 a month for non DD payment and £1.75 a month for paper bills. Calls may be monitored. Further Legal Stuff applies. See virginmedia.com.
¤Lowest average monthly cost: Prices correct at 2nd November 2015. Based on first year costs when bought online. Comparison includes BT, Sky, TalkTalk, Plusnet, EE and Vodafone. Fibre optic broadband speeds vary amongst providers.
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Range of wireless equipment can vary according to your home environment.
Virgin Media Hub: Available to new customers taking our broadband services (subject to status and credit checks). Virgin Media Hub provided free while you are a subscriber. Wireless-enabled equipment required. Equipment remains property of Virgin Media.
Downloading: Copyright owner's permission may be required for the downloading of music.
‡Up to 50Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mbps. Virgin Media peak average peak time speed of 52.15Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
~ Up to 100Mbps: "Regular Broadband": (ADSL2+ over 10Mbps, excludes fibre products) average peak time speed of 8.4Mb. Virgin Media peak average speed of peak time 90.75Mbps from Ofcom’s review of UK broadband speeds published in February 2015, based on Ofcom November 2014 tests. See virginmedia.com/ourspeeds for details.
º More than double: Virgin Media up to 200Mbps is over twice as fast as the advertised maximum download speeds of BT Infinity 2 and Sky Fibre (76Mbps).
†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly.
#UK's fastest widely available broadband: Fastest download speeds widely available in the UK to consumers according to 2016 Ofcom report. Ofcom’s review of UK broadband speeds published in March 2016, based on Ofcom November 2015 tests. Virgin Media vs major UK ISPs (average download speeds).
Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
F-Secure SAFE: F-Secure SAFE not available on BlackBerry.
WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband.
Web Safe: Web Safe is currently available to all new Virgin Media broadband customers signing up from 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.
Reliability: Broadband Genie Home Broadband Survey 2014 broadbandgenie.co.uk/broadband/survey
Service: Lowest relative complaint volumes compared to the other major fixed broadband providers. Ofcom’s Telecoms and Pay TV Complaints Q4 (October to December) 2013, published March 2014.
Customer Satisfaction: Highest relative score compared to other major ISPs. National Customer Satisfaction Index (NCSI-UK) Results, ISPs, Q1 2014.
WiFi on the Tube: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
More likely to get headline speed: Highest percentage of headline speed achieved over 24 hours (Ofcom report 2014)