Your Account, there when you need it

Did you know you can do pretty much everything online – including checking your balance, looking at your bill and checking your phone works abroad? It’s all available in Your Account, 24/7.


Great reasons to use Your Account

When you’re set up, you can log in at any time to:

  1. Change your tariff – remember, you can move up or down tariffs, whenever you fancy
  2. View your itemised bills – and see who you’re calling and texting the most
  3. Choose how you get your bill – switch to ebilling & save £18 a year
  4. Make a payment - register, change or store card details for future use
  5. Check your allowances – see your minutes, texts and data and what you've got left
  6. Activate Roaming and make sure you’re set up for trips abroad
  7. Change your address details – moving? No problem!
  8. Get your PUK code – should you need to unlock your phone if you've entered your PIN incorrectly three times
  9. Manage parental controls – Restrict access to sites unsuitable for under 18’s containing adult material such as gambling sites

Register for Your Account

Just go to Your Account, click Create your account then follow the quick steps.

If you bought your mobile online, Your Account would have been set up then.

Create Your Account


Get the My Account app on your mobile, absolutely free

If it wasn’t handy enough being able to see all your account details online, now you can carry them all around in your pocket – with our nifty little My Account app. See how many minutes or texts you have left each month and when your allowance is next refreshed. It’s free to download and easy to use, too.

Just search for Virgin Media Manage on the Google Play store on your Android phone or use the link below.

Alternatively if you have an internet enabled phone visit m.virginmedia.com/account to access your account details. Or, just text ACCOUNT to 80150 and we'll send you a link.

If you have a QR code reader, like Red Laser, on your phone, just scan this code to download the app to your phone.

That’s Your Account covered. Now read about your tariff.    Managing your tariff

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