Connecting your mobile to WiFi

Even if your tariff has unlimited data, it’s a good idea to connect to WiFi. It gives you a faster connection (so you can watch videos or upload photos quicker) and you can save your data for when you need it.


WiFi on the go for Virgin Mobile customers

Virgin Media WiFi is our inclusive new on-the-go WiFi service, connecting our customers to smooth, speedy Virgin Media WiFi hotspots when they’re out and about. You can get online in loads of places on the move, and there’s no need to sign in – just download the app for iOS or Android and we’ll recognise your Virgin Mobile SIM

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More about Virgin Media WiFi

TV while you’re out and about

With Virgin Media WiFi on your phone, you’ll soon find yourself connected in loads of places you didn’t expect, like cafes, up and down the high street and even the London Underground. One of the great things about getting online while you’re out and about is you can watch TV on your mobile or tablet. All you need is Virgin TV and our amazing TV Anywhere app.


WiFi on the Underground

WiFi while you’re abroad

It’s always a good idea to connect to a WiFi network while you’re abroad, because you won’t get charged for the data you use. That means you can use apps like WhatsApp to stay in touch with mates back home, instead of sending texts or making calls.

How to connect to WiFi

Step 1

Touch the Settings icon on your Home or All Apps screen.

Step 2

Select Wireless & networks, then Wi-Fi from the menu.

Step 3

Slide the Wi-Fi switch to the On position.

Step 4

Your mobile will scan for and show all the available WiFi networks in range. If it finds a network you’ve connected to before, it’ll connect to it again automatically.

Step 5

Select the name of the WiFi network you’d like to connect to. If it’s a secure network, you’ll be asked to enter a password. Once you’ve entered it, your phone will connect to the network.

Step 6

If everything’s hunky dory, you should see the WiFi symbol at the top of your screen, which looks like this:

Step 1

Click on the Settings icon on your mobile’s home screen.

Step 2

Select WiFi from the settings menu.

Step 3

Make sure that the WiFi setting is switched to the On position.

Step 4

Your phone will search for all the available WiFi networks in range. Choose the network you’d like to connect to.

Step 5

If it’s a secure network, you’ll have to enter a password before you can connect. After you’ve entered it, select Join.

Step 6

Once you’re connected, a WiFi symbol should appear at the top of your screen. It looks like this:

Step 1

From your Start screen, flick left to see the Application list, then press Settings followed by WiFi.

Step 2

Make sure that WiFi networking is switched to On.

Step 3

Your phone will search for all the available WiFi networks in range. Choose the name of the network you’d like to connect to.

Step 4

If it’s a secure network, enter the correct password.

Step 5

When you’re connected, a WiFi symbol should appear at the top of your screen, which looks like this:

Use a phone with a different operating system?

Chances are the steps above will work with your phone (they’re usually quite similar). If you’re still not having any joy, dig out your phone’s manual and take a look.

Going abroad any time soon? Make sure you’re set up.    Taking your mobile abroad

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