Digital Home Support

PC Healthcheck

Along with free servicing and technical support, your Virgin Broadband package includes PC Healthcheck, a smart bit of software that optimises your computer so that you can get on with enjoying your superfast broadband. You can download it for free from the My Apps section of My Virgin Media once your broadband has been activated.

What PC Healthcheck does:

  • Scans your computer every day for problems
  • Fixes common performance problems
  • Reviews your anti virus, anti spyware, firewall settings and wireless security and warns you of any problems
  • Tunes up your computer so it runs as quickly and efficiently as possible

Live Expert Help from £6 a month

For expert help with all your other electronic devices around the house, like printers, digital cameras or mobile phones, you can pay a little bit more for Live Expert Help. Live Expert Help gives you the reassurance of round the clock technical support over the phone or we're happy to do one off fixes if you prefer.

What Live Expert Help does:

  • Our experts can fix 90% of problems with computers, printers, routers, digital cameras and mobile phones
  • When there's a problem, you just click a desktop icon to chat to an expert, or call us directly
  • We fix problems by accessing your PC remotely (only with your permission) so you don't even need to leave the house

Live Expert Help – what it costs

Total peace of mind starts from just £6 a month for one computer. Or, if you don't fancy signing up to a package, you can pay for a one off fix whenever you have a problem – it's completely up to you. To get Live Expert Help, just go to the My Apps section of My Virgin Media once your broadband has been activated.

Monthly packages


£6 a month

£10 a month

24/7 expert technical support for your computer

For 1

For 3

24/7 technical support for all your digital technology: printers, wireless routers, games consoles and more



Talk to an expert via live online chat or on the phone



Get problems fixed remotely – no need for a home visit



Free Virgin Media Security Total package worth £39.99 a year



One off fixes

£30 or £60

If you don't subscribe to either package, we offer a one off service to fix issues big and small. You'll get an initial free consultation with one of our tech team before we do any chargeable work. One off fixes come with our 'no fix, no fee' promise and a seven day guarantee.

What services can I get?

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