Virgin Media Broadband packages come with loads of awesome extras

High Speed Broadband UK, UK Broadband Provider

Technical support when you need it

When it comes to computers, a little expert help comes in handy from time to time to keep things running smoothly. When you sign up for Virgin Broadband, you get all the help you need included in the package. That means free servicing and repairs on your broadband connection and 'N' router, plus technical support over the phone for any niggles that might crop up.

We’ve also got a selection of apps to make things easier and safer for you online. These include up to 10 email addresses for you and your family and anti-virus protection, so you can stay safe while you stay connected.

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High Speed Broadband, Fast Broadband, Home Broadband
 

The legal stuff

Best speed promise: We’ll make sure that you receive the highest broadband speed we can give you. We'll always give you a speed estimate before you buy. The actual speed you receive can be affected by factors such as phone line quality and distance from your local exchange. Acceptable Use and Traffic Management policies apply to ensure a consistent customer experience.
General: SUBJECT TO NETWORK CAPACITY. Minimum term contract applies – check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £36 for standard install).
Payment: Direct Debit or credit card payment only. This offer requires you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit you will incur a £5 payment handling charge payable to Virgin Media Payments Ltd. If you would like paper bills the fee is £1.75
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
National broadband
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Speeds are affected by all the usual things outside our control and how far you live from the telephone exchange.
Wireless kit: The wireless kit is provided at no additional charge, subject to availability, and is only available to new broadband customers. Only one wireless kit is available per customer. £6.99 wireless router delivery fee applies to all new subscriptions. Other charges may apply.
 Connection and setup: A one-off £36 charge applies to all customers taking National Broadband.
Minimum term: All new connections are subject to a 12 month minimum term when you buy online. If you cancel during the minimum contract period, you will incur an early termination charge, and if you transfer to another provider without using a MAC you may also have to pay a disconnection fee.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.

What services can I get?

  • Broadband
  • TV
  • Phone
  • Mobile

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