Find the perfect broadband package for you

Best speed promise: We’ll make sure that you receive the highest broadband speed we can give you. We'll always give you a speed estimate before you buy. The actual speed you receive can be affected by factors such as phone line quality and distance from your local exchange. Acceptable Use and Traffic Management policies apply to ensure a consistent customer experience.

General: SUBJECT TO NETWORK CAPACITY. Minimum term contract applies – check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £36 for standard install).
Payment: Direct Debit or credit card payment only. This offer requires you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit you will incur a £5 payment handling charge payable to Virgin Media Payments Ltd. If you would like paper bills the fee is £1.75
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.

National broadband
Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Speeds are affected by all the usual things outside our control and how far you live from the telephone exchange.
Wireless kit: The wireless kit is provided at no additional charge, subject to availability, and is only available to new broadband customers. Only one wireless kit is available per customer. £6.99 wireless router delivery fee applies to all new subscriptions. Other charges may apply.
Connection and setup: A one-off £36 charge applies to all customers taking National Broadband.
Minimum term: All new connections are subject to a 12 month minimum term when you buy online. If you cancel during the minimum contract period, you will incur an early termination charge, and if you transfer to another provider without using a MAC you may also have to pay a disconnection fee.
Virgin Media Security: Security features not available to Mac users.
Downloading: Copyright owner's permission may be required for the downloading of music.

Unlimited downloads: Our Unlimited package gives you genuinely unlimited downloads. We promise not to restrict the amount you can download in any month, there is no secret number. With all our packages we do apply our traffic management policy - this prioritises certain traffic over others according to the time of the day and ensures our service is fair for everybody. Read more about our traffic management policy here but rest assured our traffic management policy is not triggered by the amount you have downloaded.

Wireless kit warranty: Wireless kit will be kept free from defects in design, manufacture or materials except where caused by fair wear and tear for a period of 12 months from the date of delivery. During the warranty period, we shall at our option replace or repair the wireless kit free of charge provided that it has been kept, used and maintained in strict accordance with instructions given to you by us or the manufacturer and has not been modified or altered. Warranty not applicable if: (a) the defect is due to interference with or maintenance of the wireless kit by persons other than us or our authorised representatives; (b) the defect is of a minor nature which does not substantially affect the use of the wireless kit. We have the right to charge for replacement or repair of defects not covered by our warranty. Warranty provisions do not affect your statutory rights in relation to the description and quality of goods and services. To find out more about your legal rights, please call your local Trading Standards Department.