Virgin Media

Our cookies are here to help

Cookies are little files that websites put on your device to make visits quicker, easier and more relevant. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience online.

We have placed cookies on your computer already to help us give you the experience you expect. By continuing to use our website, you’re agreeing to our use of cookies. Alternatively, you can manage them in your browser settings.

Our cookies and what they do for you:

Essential cookies

Without these cookies, our website won't work properly. They help you move around the secure areas of the website and do things you've specifically come to the website for, like shopping or eBilling.

What they do:

  • Remember things like products you put in your basket and information you enter in forms such as our checkout. Without these cookies, this information would be lost every time you go to a new page.
  • If you're signed in to a secure area, like My Virgin Media, these cookies recognise that you have already signed in. Without them, you'd need to sign in each time you go to a new page.

Cookies for website info

These cookies collect anonymous information about how visitors use our website, like the most popular pages and any error pages you see. We use this aggregated information to improve our website - it never identifies individual users.

What they do:

  • Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on the page, like which links they click on.

Cookies that save your settings

When you fill in a form with your name or other details, these cookies remember that, so you don't have to type it in each time you come back. They also remember changes to text size and font and other things you can customise.

Cookies for adverts

These cookies are used to show you adverts relevant to you and your interests. They are also used to limit the number of times you see an advert, as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks, with Virgin Media's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

What they do:

  • These cookies collect information about your browsing habits to make advertising relevant to you and your interests.

More cookie info

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