Find out about fibre optic landline call plans from Virgin Phone

Landline Call Plans, Home Phone Line, Home Phone Packages

About Virgin Phone

All our home phone packages include calls to landlines (01, 02 and 03 numbers), 0870 numbers and Virgin Mobile numbers. You get lots of calling features, like free voicemail and free calls to Virgin Media Directory Enquiries (118 180), and you can usually keep your current phone number.

Virgin Phone is the perfect partner to Virgin Broadband or TV. With six months half price on most bundles, plus free installation when you buy online, it’s a great time to switch to us.

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How much is it?

It's £13.90 a month for a Virgin Phone line. The total monthly cost will depend on what package you choose, including calling features, extras and whether you've got broadband or TV in your bundle.

Find out how much calls will cost

How do I get it?

To get the best deal on Virgin home phone, you need to get it as part of a bundle with TV or broadband and order online. You don’t need a BT line and you can usually keep your existing number.

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To buy a phone line on its own, call 0845 840 7777.

Get extra calling features

Voicemail Plus

Pick up your messages from anywhere, record your own greeting and more.
Call Divert

Divert calls to another number, so you never miss a call, even if you’re out.
Ring Back When Free

Got the engaged tone? Set up an automatic call to ring you back when the line is free.
Caller Display

See who’s calling before you decide to answer the phone.
Call Waiting

Tells you if someone else is calling when you’re already on the phone.
Three Way Calling

Three of you can chat at the same time. Perfect for catching up with family or friends.
Quick Dial

The perfect shortcut to calling your friends and family, and no need to remember their numbers.
Premium Number Barring

Stop international or premium numbers being dialled from your phone and avoid any scary bills.
Reminder Call

Got an early morning start or something you don’t want to forget? Use the reminder call.

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Ways to get your Virgin Phone package

Digital TV Packages, Virgin TV Channels, Digital TV

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High Speed Broadband, Fast Broadband, Home Broadband

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Home Phone & Broadband, TV Broadband & Phone Packages

Not in a fibre optic area? No problem

You can get Virgin Phone (and Virgin Broadband) in most places in the UK, even if your street isn’t covered by our fibre optic network. You don't need a BT line, and you can choose a package that suits you.

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The legal stuff

General:
Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee.
Installation: Installation charges apply (starting from £49.95 for standard install).
Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. All prices include VAT. Information correct at 01/04/2012. Calls may be monitored. Further legal stuff applies.
Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.
Free servicing and repairs: Excludes misuse/mistreatment.

Six months half price: Offer ends 30/06/12 and is only available to new customers. May not be used in conjunction with any other offer unless stated by Virgin Media. 18-MONTH MINIMUM TERM CONTRACT APPLIES. New customers (subject to status and credit checks): to get half price discount you must take TV M+ with a phone line, Broadband L with a phone line, or a bundle combination of at least TV M+, Broadband L, Phone M with a phone line. Half price discount not applicable to Phone L or XL, line rental, premium channels or TiVo monthly charge for additional TiVo boxes (any subsequent TiVo boxes bought will be charged at £5 per box). Virgin Media reserves the right to withdraw or amend the discount if you change any part of your offer package. Standard prices apply after first 6 months. This offer requires you to pay by Direct Debit and use eBilling.

Free installation online: 18-month minimum term contract applies. Offer available to new customers taking Broadband 30Mb, 60Mb or 100Mb with a phone line; or Broadband 30Mb, 60Mb or 100Mb and TV M+, L or XL with a Virgin Phone line. £49.95 installation fee applies to Broadband, TV or Phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.

Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0845 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.

Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re‐dial before 60 minutes to avoid call charges.

Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 mins to avoid call charges.

Free Calls to Virgin Media Directory Enquires (118 180): Free Calls to Virgin Media national Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone (cable & national) and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.

Calling Features
Last Number Recall: Where a charge applies for using 1471 the cost is 16.34 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies.
Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.
Caller Display: Availability depends on area.