Terms and conditions

Loss of Service Credit Guidelines - Fibre Optic

  • Where you experience a loss of service due to a fault, we will apply a pro-rate credit for loss of service from the day you report the fault(s) on the product(s) until the day it is resolved, subject to the fault being accepted/verified by Virgin Media.
  • The pro-rate credit will be calculated by taking the monthly service charge for the product(s) dividing it by 30 and multiplying it by the number of days of loss of service for the product(s).
  • Remember, your services are for residential use only and you must not use them for commercial or business purposes. Virgin Media will not compensate you for any business losses.
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