Virgin TV Anywhere

Virgin TV Anywhere - the legal stuff

You must be a Virgin TV customer to use Virgin TV Anywhere. Access to Virgin TV Anywhere may be via PC or laptop, and, if you are a TiVo customer, via our Virgin TV Anywhere App. Our End User License Agreement will apply to your download and use of our Virgin TV Anywhere App.

If you are a TiVo customer, and wish to use the Virgin TV Anywhere App, you must download it onto a compatible device. All devices must meet minimum hardware, systems and software requirements, as set out on our website. We may determine in our sole discretion from time to time which iOS and Android devices are compatible. We are not responsible for devices, and we do not warrant their performance, nor that they will be compatible with the Virgin TV Anywhere service. If you have any issues with a device, you should go directly to the entity who manufactures, sells or operates the device.

Virgin TV customers may register a maximum of 2 devices per account for viewing of TV services via Virgin TV Anywhere (device type as set out above), and can make a maximum of one device change per month (after your initial device choices are made). When this limit is reached you will have to wait until the beginning of the next calendar month before being allowed to make another change. A maximum of two concurrent streams of content are permitted at any time across registered devices.

We may withdraw Virgin TV Anywhere entirely, or from any TV pack or category of users, or limit, condition, charge for, or otherwise change your use of the Virgin TV Anywhere service, at any time without notice, provided that we will give you notice before we implement any charges for your use of the Virgin TV Anywhere service.

The content available for you to view via Virgin TV Anywhere depends on the TV pack you subscribe to. Due to the requirements of content providers, technical limitations, or other reasons that may apply from time to time, not all content from the relevant TV pack will be available via Virgin TV Anywhere or on certain devices. The content available may change from time to time, as it is supplied by third parties, and is therefore out of our control.

Your ability to use Virgin TV Anywhere will be dependent on you having broadband or WiFi internet access (minimum 800 kbps recommended per device accessing Virgin TV Anywhere concurrently). You will be responsible for any charges incurred for the use of the broadband / WiFi internet access when using TV Anywhere. If your access to Virgin TV Anywhere is disrupted due to problems with your internet connection, we will not be responsible unless you have a separate right against us for the provision of internet connectivity.

On demand content, where available, may be subject to a viewing period, as may be notified to you when you commence viewing. If this is the case, you may watch the content as many times as you like during that viewing period, but once that viewing period ends, the content will cease to be available and you will need to choose it again. Stopping, pausing or re-starting content will not extend the viewing period.

You will need to use your My Virgin Media sign-in details to access Virgin TV Anywhere. You must not provide these sign in details to anyone else, or allow anyone else to use these sign in details to access your Virgin TV Anywhere service. You are also responsible for anyone in your household who accesses Virgin TV Anywhere. If we believe that anyone else is using your sign-in details to access Virgin TV Anywhere under your account, we may restrict your or your family’s use of Virgin TV Anywhere.

You agree that you won’t (and will not assist any third party to):
- use the Virgin TV Anywhere otherwise than for personal use, or to watch our TV services outside of the UK, or use any technology to disguise your location;
- transfer content from one device to another except as permitted in these terms and conditions;
- copy, reproduce, lend, rent, broadcast, distribute or transmit any content;
- circumvent, modify, remove, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any security, encryption or other rights management technology or software that is part of any content or device.

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