Virgin Media Protect consists of:
Payment is collected in a single monthly premium by Asurion Europe Limited. If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically.
Nobody likes reading the small print, but to avoid any surprises, please:
✔ Read the insurance Terms and Conditions in full so you know what’s covered, what’s not and how to claim
✔ Read Block any lost or stolen device as soon as you discover it’s missing by calling Virgin Media on 0345 6000 789* to protect against unauthorised calls
✔ Read Make a claim, ideally within 30 days of discovering that your device is damaged or missing by calling us on 0345 030 3291*
✔ Read Pay the excess fee to complete your claim for a replacement device which may be refurbished to ‘as new’ standard. The excess fee was confirmed in your welcome pack and you can call us at any time to check it
✔ Read Comply with our reasonable instructions, including switching off or uninstalling any app which prevents our access to remove data from the claime for device
✔ Read Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the value of the non-returned model)
Review your Virgin Media Protect Terms and Conditions (including Mobile Rescue) using the relevant link dependent on whether you are a new or existing Virgin Media Protect customer. Easy.
For new customers see below or download your Terms and Conditions here:
For existing customers:
Please read the Terms and Conditions in full so you understand what's covered and what’s not. The terms 'we', 'our' and 'us' means Asurion Europe Limited (the policy administrator) and 'the Insurer' means Liberty Mutual Insurance Europe Limited). When we refer to "Virgin Media Protect" in these insurance Terms and Conditions, we are referring to the insurance cover only, not the Mobile Rescue service.
Virgin Media Protect gives worldwide cover to protect your device against:
You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad – however long that's for.
We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts. Our aim is that you will not be able to tell the difference between a new and refurbished device. In the unlikely event we can’t send you a same model replacement, we'll offer you a different make, model or colour device with comparable features and functionality.
You can buy Virgin Media Protect provided:
You can also buy Virgin Media Protect if you and the main
authorised user of the device are resident in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. Your cover will be automatically cancelled.
Your monthly premium and claim excess fee (the amount you have to pay towards the cost of your replacement device to complete a claim) is based on the value of your device at the time of purchase and confirmed in your welcome letter.
Monthly premiums by device model are: £4, £6, £8 or £10
Claim excess fees by device model are: £20, £40, £60 or £80
Asurion will collect your monthly premium in advance by separate direct debit (this will show on your statement as NEWAsurion Europe LTD RE VirginPhoneIns) on behalf of the Insurer. You need to pay the first month’s premium before any claim can be completed, your cover then renews automatically for the next 59 months after which we’ll cancel your policy. As devices age they will fall in value and so from time to time we may adjust your excess fee downwards. Call us to find out your current excess fee.
Please have a payment card ready to pay your claim excess fee. We accept MasterCard and Visa debit or credit cards.
If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined.
When you make a claim, we'll block any lost or stolen device automatically before sending any replacement. We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we (and only we) can unblock that device.
We aim to send a next-day 'as new' replacement for claims approved before 8.30pm Monday to Friday and 2.30pm on weekends. For claims accepted outside of these times, you will receive your 'as new' replacement phone within 2 days. If we're late, let us know and we'll give you £20, credited to your bank account within 30 days.
Please make sure someone is in to sign for the delivery. Your replacement comes with:
As soon as you receive your replacement device, the original claimed-for device (the faulty or damaged device or the lost or stolen device if later recovered) becomes the property of the Insurer and must be returned to us within 15 days. Otherwise, we'll charge a non-return fee (based on the value of the non-returned model) to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us. Please make sure that when you go to the Post Office that you get proof of postage (this is free) and confirmation of the weight of the package you are returning to us. We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount.
You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device. If you need any help with this please call us on 0345 030 3291*. If you refuse to do it we will not proceed with your claim. If you fail to do it we will treat that as a non-return and may charge you a non-return fee.
You can call or email us to cancel your policy (see contact details at the top of these terms) or write to us at Virgin Media Protect, PO Box 71012, London W4 9FW.
You can cancel within the first 28 days and (if you haven't made a claim) we'll refund any premium paid. Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period. When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically. You can call us to keep that policy running. We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing.
We'll cancel your policy if you cancel your airtime contract with Virgin Media, fail to pay the monthly premium, have two successful claims in any 12-month period or if you make a claim we find to be fraudulent, and we will send you confirmation including your cover end date.
We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates. If we make a change that increases any charges or reduces your cover, we’ll give you at least 30 days' notice sent to the current contact details we have for you and you will be able to cancel your policy if you are not happy with our changes. If we make any change that improves your cover, we may apply it straight away without notice.
If you cancel Virgin Media Protect you won’t have access to the Mobile Rescue service.
You can call or email us (see contact details at the top of these terms) or write to us at Virgin Media Protect, PO Box 71012, London W4 9FW. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps. If the issue still isn't resolved within two weeks, we'll contact you again to keep you up to speed on what’s happening.
If you’re not happy with the outcome of your complaint or we haven't given our final response within 8 weeks of you raising your complaint, you can contact The Financial Ombudsman Service by phone: 0800 023 4567 (Freephone) or 0300 123 9123, by email: firstname.lastname@example.org or in writing at: Exchange Tower, London, E14 9SR. You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches. This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings. See financial-ombudsman.org.uk for more details.
This insurance is administered by Asurion Europe Limited ('Asurion'), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered in England and Wales with company number 6568029 at Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB. The Insurer is Liberty Mutual Insurance Europe Limited, which is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no. 202205), registered address: 20 Fenchurch Street, London, EC3M 3AW. Go to fca.org.uk/register or call 0800 111 6768 (Freephone) or 0300 500 8082* to check the Financial Conduct Authority's register.
You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in (England and Wales, Scotland or Northern Ireland) and all communication from us will be in English.
Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer.
The Insurer is covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that we can’t meet our liabilities you may be entitled to compensation to a maximum of 90% of the claim under this scheme. Further info can be obtained from the FSCS on 0800 678 1100 (Freephone) or by going to fscs.org.uk.
By taking this cover you confirm that you've given us your permission to communicate policy information with you by phone, SMS, email or in writing using your given contact details.
In issuing and administering this policy, we will share your personal data with Virgin Media and other partner companies providing services under this policy. We may also share your personal data with group companies and any third parties who are purchasers of all or part of Virgin Media, the Insurer or Asurion, and with organisations we use to monitor our performance, carry out research, create statistics, prevent or detect crime and other third parties to the extent required or permitted by law. We may access your call history around the time of any claim incident as part of our claim assessment process.
Whenever your personal information is shared with third parties, it will be done in accordance with all responsibilities under the Data Protection Act 1998. This includes, for example, putting in place appropriate written terms to protect your personal information and ensuring any export of your personal information outside the European Economic Area is lawful in accordance with the Act. We will only use the personal information given by you to confirm your identity, administer your policy, contact you about your policy, process claims, carry out internal record-keeping, record claims details on relevant databases and registers for fraud detection purposes and contact the police to check any crime reference number you give us.
Asurion is registered with the Information Commissioners Office as a Data Controller (number Z2176995). By providing personal data to us (i.e. information which can identify you and relates to you, whether by itself or when used in conjunction with other information e.g. your name, policy number, telephone number and other contact details), we will assume that you consent to this type of information being collected and used in the ways described above (subject to the requirements of the Data Protection Act 1998) including for example for fraud prevention purposes and other requirements imposed by law or regulation. You have the right to see and correct any personal information held about you. A £10 administration fee may be charged for this. If you wish to see your personal information or ask any question about our use of your data, please contact us.
Your data may be transferred outside the European Economic Area (EEA) for the above purposes. If that happens, we’ll make sure it's treated with the same level of protection as in the EEA. If you give us personal information about someone else, you are responsible for having their permission to do so and for telling them who we are and what their information will be used for. We will never sell or transfer your personal data to a third party unless we have your prior written consent, subject to the above and in accordance with the Data Protection Act 1998.
For further information on how Liberty processes your personal information, please see http://www.libertyspecialtymarkets.com/privacy-cookies/
*Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Call charges apply when calling from abroad. To find out more about the cost of using your phone abroad visit virginmedia.com/callingfromabroad
Please note standard charges apply, please check with your network operator for rates.
These are the Terms and Conditions (the "terms") for the Mobile Rescue service. They're framed as a series of easy to read questions and answers, but they are legally binding terms. Please ensure that you read them. By using the Mobile Rescue service, you agree to these terms. If you have any questions regarding these terms, please contact us (see our contact details below).
Mobile Rescue is a premier support service which allows you to access technical support for your device via live tech experts. You can access the service by either:
You can begin to use this service as soon as the device is in your hands and your access to the service will end after 60 months unless cancelled in accordance with section 9 or 10 below.
This service is provided by Asurion Soluto Europe Limited ("Soluto"), registered in England and Wales with registered number 10163748 and having its registered office at Chiswick Place, 272 Gunnersbury Avenue, Chiswick, London W4 5QB. Soluto is part of the Asurion group of companies.
In these terms, "we", "our" and "us" means "Soluto"
When we say "you" or "your", we mean the person authorised to use the Mobile Rescue service under these terms (see Section 4).
When using the Mobile Rescue service, you represent to us that you are the owner and/or the authorised user of the device being supported, as well as any software on the device and any other device connected to it. We may refuse to provide you with the Mobile Rescue service if we determine that you are not the owner and/or the authorised user of the mobile phone, software or device.
It’s easy to get in touch with us:
You can use the Mobile Rescue service if you have an active device and a Virgin Media Protect insurance policy.
The Mobile Rescue service offers technical support for:
If you use the service via the App, you will also have access to some service enhancements, detailed in the full terms and conditions for the app.
Please refer to virginmedia.com/protect
The Mobile Rescue service does not include (amongst other things):
We will try to provide you with the Mobile Rescue service, however we may not always be able to resolve the issue you have with your device. If we are unable to resolve an issue we may refuse to take further action to resolve it.
In addition, you should note that we may not be able to resolve your issue if we have limited information from vendors, manufacturers, and developers, or if we do not have the ability to obtain the proprietary or other information from such vendors, manufacturers, and developers, which is required to resolve the issue.
If you encounter technical problems that are the result of software or hardware errors not yet resolved by the hardware or software vendors, manufacturers or developers, we may not be able to resolve your specific issue.
As part of getting support via the Mobile Rescue service, you may need to download and/or run certain software applications ("software") on your device and/or on any device connected to or used in connection with it. The software may include remote access tools that allow us to remotely access your device and any device connected to it, as well as their contents.
You acknowledge that if you download any software, you will be required to accept a separate set of terms and Conditions before you install it.
If we ask you to download and/or run software so that we can remotely access your device and any device connected to it, you:
If there are any conflicts between the software Terms and Conditions and these terms, the software Terms and Conditions will take precedence but only in relation to the specific software.
You agree not to alter or copy the software or any other materials provided to you as a result of your use of the Mobile Rescue service.
It is your responsibility to back-up all software and data that is stored on your device or other devices which you may connect to it. We shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. We may decline to provide the Mobile Rescue service if we determine that appropriate back-up measures have not been taken by you.
Calling the Mobile Rescue service line is free of charge when calling the Freephone helpline from your device inside the UK. You will incur call charges if you call from outside the UK. Using the app within the UK will use data chargeable at your usual Virgin Media rates.
Please refer to virginmedia.com/callingfromabroad for more details.
We can change these terms at any time and if we do so, we will tell you either by text, email, or post or by providing updated terms in an update to the app.
If any change may be to your disadvantage, we'll tell you about it at least 30 days prior to the change taking effect. If you do not agree with any change, you can stop using the Mobile Rescue service at any time. You don't need to tell us if you’re going to do that.
We will only remove your right to use the Mobile Rescue service if we have a valid reason (such as if you don’t comply with these terms or if there is a change in law or technological developments which make the provision of the Mobile Rescue service impossible or more difficult for us or less commercially viable) or if you are no longer eligible.
You can call or email us to cancel these terms (see contact details at the top of these terms) or write to us at Virgin Media Protect, PO Box 71012, London W4 9FW.
You will no longer have access to Mobile Rescue if your Virgin Media Protect policy is cancelled.
If you're not happy with the Mobile Rescue service you can call, email or write to us to complain at any time. See Section 3 for our contact details.
If we can't resolve your complaint right away, we'll email or write to you within 5 working days to outline our next steps. If the issue still isn't resolved within two weeks, we'll contact you again to keep you up to speed on what’s happening.
Yes. Just a few miscellaneous terms also apply.
We can transfer our rights and responsibilities under these terms to third parties but you may not.
All communications with you in relation to this contract will be in English.
Where any provision in these terms is determined not to be valid, enforceable or binding, the remainder of the terms shall not be affected so that the contract created by these terms continues to have effect in every other respect.
The law that applies to this contract will be the law of England and Wales unless you live in Scotland, in which case Scots law applies, or Northern Ireland, in which case the law of Northern Ireland will apply.
We may use your personal data for the following purposes:
We may also share your personal data with our group companies and any third parties who are purchasers of all or part of Soluto.
By providing personal data to us (i.e. information which can identify you and relates to you, whether by itself or when used in conjunction with other information e.g. your name, policy number, telephone number and other contact details), we will assume that you consent to this type of information being collected and used in the ways described above.
You have the right to see and correct any personal information held about you. A £10 administration fee may be charged for this. If you wish to see your personal information or ask any question about our use of your data, please contact us.
Your data may be transferred outside the European Economic Area (EEA) for the above purposes. If that happens, we'll make sure it's treated with the same level of protection as in the EEA.
*Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Call charges apply when calling from abroad. To find out more about the cost of using your phone abroad visit virginmedia.com/callingfromabroad
Please note standard charges apply, please check with your network operator for rates.
1Next day delivery in mainland Great Britain only. If your claim's approved before 8.30pm Monday – Friday and 2.30pm at weekends you'll get your 'as new' replacement phone the next day. If your claim's approved outside of these times, you'll receive your 'as new' replacement phone within 2 days.
2Asurion doesn't provide 'new for old' cover, which means your replacement phone may be refurbished to their 'as new' standard (using original parts).
3As soon as Asurion settles your claim, your damaged or faulty device becomes property of the insurer and must be returned to Asurion within 15 days of receiving your replacement. You must also comply with their reasonable instructions, such as disabling any app which prevents access to or removal of data from your damaged or faulty device. Otherwise, they'll charge a non-return fee (based on the value of the non-returned model) to the payment card used to pay your excess fee. Make sure to ask for proof of postage and confirmation of the weight of the package you are returning at the Post Office – this is free and will protect you if the device goes missing in the post.
40345 030 3291 is open 8am-9pm Mon-Fri and 9am-6pm at weekends (closed Bank Holidays). Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02.
5Next day delivery in mainland Great Britain only. See Terms and Conditions for full details. The cover offered isn't 'new for old' cover, so any replacement phone you receive may be refurbished to an 'as new' standard using original equipment manufacturer parts.
6Please note standard charges apply, please check with your network operator for rates.
General: Phones subject to availability. From July 2016, your Pay Monthly Standard Contract & Freestyle Airtime Contract will be adjusted every year on your July bill by the Retail Price Index (RPI) rate of inflation announced in the April before. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Calls and texts to Jersey, Guernsey and Isle of Man mobiles not included. UK texts and data only. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing. Acceptable use policy applies. Calls to 08 (incl. 0870 and 070) numbers not included in monthly allowance (other than those included in the unlimited 08 tariff ) and cost up to 41p and £2.50 a minute respectively in the UK (see our tariffs for details). Pay Monthly service terms apply.
Freestyle Contracts: Based on a 24 month consumer credit agreement with Virgin Media Mobile Finance Limited for the phone, and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset. Credit subject to status, credit check and payment by Direct Debit. 18+. Terms and Conditions apply. Virgin Media Mobile Finance Limited is authorised and regulated by the Financial Conduct Authority under register no. 626215. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. Registered in England and Wales no. 9058868.
New tariffs/more data: From 4th May we have amended our Pay Monthly and Pay Monthly SIM only tariffs which now all include more data as standard compared with our old tariffs available from 30.06.15 to 04.05.2016:
|Old data allowance||250MB||500MB||1GB||2GB||N/A1||4GB||8GB|
|New data allowance||500MB||1GB||2GB||N/A2||3GB||5GB||10GB|
1 Tariff did not exist 2 No longer on sale
Standard Contract: 24-month contract. Credit check and payment by Direct Debit required. Early disconnection fees apply.
Mobile general: Phones subject to availability.
Phones: BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. Android™ and Google are trademarks of Google Inc.
Apple iPhone 5s price down / at our lowest ever price: Comparing to previous lowest total monthly price for iPhone 5s 16GB and tariff on a 24 month Freestyle Pay Monthly tariff: £22 a month, charged between 13th November 2015 and 15th January 2016. Previous lowest total monthly price for iPhone 5s 32GB and tariff on a 24 month Freestyle Pay Monthly tariff: £24 a month, charged between 13th November 2015 and 15th January 2016.
Apple iPhone SE and tariff - UK’s lowest price: Based on comparison with published prices in the UK for the iPhone SE and a tariff as at 15/06/2016.
Prices: These prices require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required.
Delivery: Handsets are delivered free of charge, by courier Monday to Saturday. SIMs are delivered free of charge by first class post, courier delivery is available for £2.99 if you’re in a hurry.
Tariff Movement: The new allowance and price will apply from your next monthly package for remainder of the minimum term.
Pay Monthly SIM Only: 30-day minimum contract applies.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re-dial before 60 minutes to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 2 or 18 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £15/GB. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
1GB Mobile Broadband: Eligibility: Available with either Virgin Media cable broadband size: L, XL or XXL. Offers are subject to status and credit checks. Conditions: If during your mobile broadband contract term you terminate your Virgin Media home broadband service, you will no longer be eligible for the exclusive mobile broadband tariff and your 1GB monthly payment will increase to the current price for non-home customers for the remainder of the 12 month term. General: 12 month mobile broadband contract applies. Offer not available with any other offer unless explicitly stated. Further legal stuff applies to Virgin Media home broadband, see virginmedia.com Terms and conditions of service apply to Virgin Mobile Broadband.
Home phone: Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re dial before 60 mins to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Pay As You Go: Customers must have some credit on their account in order to join Big Talk or Big Data & Texts. Joiners bonus of free texts and data or free calls are valid for 45 days or until used if sooner. Joiners bonus will be applied once per account only. You may not change your tariff without our agreement. Once changed, you may not be able to migrate back to your previous tariff. Top ups made prior to joining these tariffs will not count towards monthly rewards. The total value of top-ups in a month will determine the value of the reward. Free texts, minutes and data are added on the first day of the month following the top-up(s) & are valid for one month or until used if sooner. Minutes are for UK landlines (beginning 01, 02, 03) & UK mobile networks. Texts are person-to-person within the UK (text message delivery notifications not included.) Data within the UK only. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing, instant messaging or making internet phone calls. Calls to 08 (incl. 0870) & 070 numbers not included and cost up to 41p and £2.50 per min. respectively in the UK (see our tariffs for details). Unlimited Virgin Mobile to Virgin Mobile calls will be added on the first day of the month following the top up(s) and are valid for one month or until used. You must register your handset to get Big Talk, Big Data & Text to get registered visit virginmobile.com/youraccount. PAYG service terms apply.
BlackBerry® Pass: Pay As You Go BlackBerry® passes (either weekly £2 or monthly £5). Buy a pass to access BlackBerry® Mail, Messenger and Mobile Web services on Pay As You Go. Passes last until midnight on the 7th day for a weekly pass and midnight on the 31st day for monthly pass. UK use only.
The UK’s biggest 3G network: Based on total number of 3G transmitters for for 3G signal using the EE network.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
Mobile SIM: View terms and conditions
Voted UK’s best value network two years in a row: based on Virgin Media winning "Best Value Network" at both the 2014 and 2015 Mobile Choice Consumer Awards, decided by public vote among readers of Mobile Choice magazine. Results announced in October of each year and valid for one year. Mobile Choice article available here.