Staying connected with Virgin Mobile

It’s not all about our great value deals and flexible plans. We keep you connected at home, at work, and on holiday with Superfast 4G and free WiFi. Just more reasons why you’ll love being a part of Virgin Mobile.

 

Focus on your tan, not your
mobile data plan - roaming on Virgin Mobile

  • Use your Virgin Mobile phone in over 170 countries
  • Use your UK texts, minutes and data in the EU at no extra cost
  • Pay no more for roaming than you would back home.
  • Data caps help you stay in control of your data usage

Hello sunshine. Bye-bye EU roaming charges

With Roam Like Home, you can use your mobile wherever you go in the EU and pay no more for your texts, data and minutes than you would in the UK (subject to our fair usage policy). Which means whether it’s a city break, a ski adventure or a well-deserved beach holiday, you’ll be able to call, message and send your smug selfies home without a worry.

On top of this, you’ll pay nothing extra for calling and messaging other mobiles and home phones in the EU. And if you go over your allowances, run out of credit or need a bit more data, you’ll still pay no more for extra minutes, messages and data than you would back home. Plus, we’ll cap your data roaming usage at £42 (excluding VAT).



Use your phone like you're at home within the EU

 

Now you can use your mobile in the EU at no extra cost.

With Roam Like Home, you can use your mobile wherever you go in the EU and pay no more for your texts, data and minutes than you would in the UK (subject to our fair usage policy).

On top of this, you’ll pay nothing extra for calling and messaging other mobiles and home phones in the EU. And if you go over your allowances, run out of credit or need a bit more data, you’ll still pay no more for extra minutes, messages and data than you would back home.


Tell me more about using my mobile abroad >

 


 

Out of allowance doesn't mean out of luck

Texts and Data, just as you would in the UK subject to fair use limits. If you don’t have an allowance, or your allowance has run out, you can still use your mobile wherever you are in the EU and pay no more for your Minutes, Texts and Data than you would in the UK, subject to fair use limits. For more information on our roaming costs click here

See the 43 destinations we’ve got covered within Europe

See all destinations

Austria

Gibraltar

Malta

Slovenia

Belgium

Greece

Martinique

Spain

Bulgaria

Guadeloupe

Mayotte

Sweden

Canary Islands

Hungary

Monaco

The Czech Republic

Croatia

Iceland

Norway

The Netherlands

Cyprus

Ireland

Poland

The French Antilles

Denmark

Italy

Portugal

Vatican City (Italy)

Estonia

Liechtenstein

Reunion Islands

Finland

Latvia

Romania

France

Lithuania

Saint Barthelemy

French Guiana

Luxembourg

San Marino

Germany

Madeira

Slovakia

 


Travelling outside of the EU?

We help you plan your mobile costs before you travel

Want to use your phone in areas outside of the EU? No problem. You can use your Virgin Mobile phone in over 170 countries.

We make it easy to discover exactly how much your calls, texts, and mobile data will cost in non-EU countries. These costs vary from country to country, so it’s worth getting clued-up before you go to avoid unexpected bills when you get home from your adventure.

See roaming charges and coverage in non-EU countries >

No alarms and no surprises with our data caps

We help you avoid unexpected mobile bills by capping your data use when roaming in all countries to a maximum of £42 (excluding VAT).

After the £42 (excluding VAT) cap we’ll send you a text message asking if you’d like to continue using mobile data. If so, just give us a quick call and we’ll remove the cap so you can continue browsing, surfing, and posting selfies to social media.


Want to learn more about using Virgin Mobile abroad?

We’ve put together a handy guide explaining how to use your Virgin Mobile phone abroad, what to do before you go.

Show me more about using Virgin Mobile abroad >


Already a customer? Here's how to use Virgin Mobile abroad

Before you go

Set up your service

Register or log in to Your Account to make sure you’re set up. If not, just call 789 from your mobile or 0345 6000 789* from any other phone.

If you Pay Monthly and you’ve been with us for less than 3 months, we may ask you to pay a £50 deposit. If you Pay As You Go, you’re good to go.

Check your coverage

If you Pay As You Go, you can use your phone in over 100 countries. Pay Monthly? It’s over 200.

Check your phone

Most phones will work anywhere, but you’ll need a triband or quadband phone for countries like USA and Canada, so it works on their network. Check your phone’s instruction manual to find out if your phone is eligible.

Set up a voicemail PIN

If you Pay Monthly, set up a voicemail PIN so you can pick up voicemail while you’re away. Just dial your voicemail and follow the instructions.

When you get there

Getting started

As soon as you arrive, switch on your phone and you’ll automatically connect to one of our partner networks. If you receive a text message saying PERS – just ignore it – it’s just us making sure you’re on the best network.

Can’t connect? Try these tips to give your phone a helping hand.

  • Turn your phone off and then back on again
  • Go into your phone settings and manually select a network
  • Try removing your phone’s battery while it’s still switched on – this helps reboot it and find a local network

Making a phone call

Making calls back to the UK? Drop the 0 and add +44 (e.g +447953 967 967). Calling people within the country? Drop the 0 and add the country code.

What you pay for:

  • You’ll pay to receive calls, as well as make them
  • Friends in the UK will pay the standard UK rate to call you

Picking up your voicemail

Dial your voicemail in the same way as in the UK. Interrupt your voicemail greeting by pressing # and enter your PIN. In some countries the voicemail symbol won’t appear, so if you’re expecting a message then it’s a good idea to keep checking.

What you pay for:

  • In the EU, you’ll only pay to listen to your messages
  • Outside the EU, you’ll pay to receive the message and to listen to it

Getting online

After 5th June, you’ll be able to use your UK data allowances of data, texts and minutes in the EU, just as you would at home.

For more information on our roaming pricing (click here)

Connecting to WiFi

Using data while you’re abroad won’t cost the earth if you’re just checking the football scores or sending an email, but it could get pricey if you start watching videos or listening to music. Your hotel or a nearby café should have WiFi – often for free!

How to connect to a WiFi hotspot >

Topping up

Love to Pay As You Go and registered your credit or debit card with us? You can top up abroad in 2 easy ways:

  • By text – send the amount (£5 - £50 in multiples of £5), the last 6 digits of your card and the last 3 digits of the security number (or 4 for American Express) on the back to 789 222
  • By phone – call 789 and have your card handy

Trust our texts

We want you to come home with lots of happy memories, not nasty surprises. That’s why we set a £42 limit for mobile web when you’re outside the EU.

We’ll text you when you reach £36 to let you know you’re approaching your limit, and again to tell you you’ve reached your £42 limit. Of course, if you want to use more, you can. We’ll tell you how in our texts.

Message for free

Sending a text costs 1p from the EU or 30p and potentially more from anywhere else (getting them is free). Save pennies for more exciting things by finding a WiFi hotspot, then you can email, or use an instant messaging app like WhatsApp or Skype to message your friends for free.


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