Staying connected with Virgin Mobile

It’s not all about our great value deals and flexible plans. We keep you connected at home, at work, and on holiday with fast 4G and free WiFi. Just more reasons why you’ll love being a part of Virgin Mobile.

 

Enjoy fast 4G as standard on all our new flexible Pay Monthly plans

  • SIM Only plans start from just £6 a month
  • Get a phone and plan from just £9.50 a month
  • Data allowances up to a whopping 20GB
  • Move up and down plans to find the best for you


 

98% 4G coverage using the EE network

We use the EE network to bring 4G to 98% of the UK population, giving you a great online experience and helping you stay connected in more places.

Check my coverage >
Tell me more about Virgin Mobile using the EE network >


Why you’ll love our 4G speeds

 

Our fast 4G speeds turn your phone into a pocket rocket

Whether you’re browsing, streaming, gaming, chatting or simply finding your way to the pub, life’s speedier with 4G on Virgin Mobile.

We give you our top possible 4G speeds morning, noon and night, so you’ll have the speed you need for your whole data allowance.

 

At a fast 4G speed of 40Mbps you’ll be able to…

Load your favourite web pages in seconds

Stream audio services like Spotify buffer free

Stream video services like YouTube buffer free

Download 1GB files in less than 6 minutes

Download apps like WhatsApp in seconds

 


 

You won’t just love our speed –
our flexible 4G Pay Monthly plans come with features you’ll adore

 

Data Rollover: keep unused data


Tell me more >

Free messaging on WhatsApp and Facebook Messenger

Tell me more >

Change your 4G plan up or down every month


Tell me more >

F-Secure SAFE internet security free for 12 months


Tell me more >

Add great value phone insurance


Tell me more >

 


 

Enjoy 4G as standard on all our new flexible Pay Monthly plans



Already on Virgin Mobile?
Upgrade or switch to 4G

Put some extra oomph in your phone by upgrading or switching to a flexible 4G Pay Monthly plan. If you’re already enjoying Virgin Mobile you can likely move to 4G today. Log into your account, change your plan to 4G, and if 4G is available to you we’ll send you a new 4G-ready SIM for your smartphone or device.

Login and change plan >
How to upgrade to a new 4G-ready phone >


Got questions about our fast 4G? We’ve got the answers

Will I use more data on 4G?
Happily enough, 4G doesn’t use any more data than 3G. You might get through your data more quickly than usual however, as on 4G pages load in a flash and you’ll be able to do far more things in a given time period than you would on 3G.
What download speed can I expect?
With Virgin Mobile 4G, you can expect a download speed of up to 40Mbps – that’s fast enough to keep you enjoying all the online features you love.
What coverage will I get?
We use the EE network so you get 98% coverage in the UK, along with our amazing deals and service. Want to check coverage near you?
Can I get 4G on a SIM Only plan?
Yes, you can! You can enjoy 4G on any Freestyle Contract or Pay Monthly SIM Only plan.
Can I move to 4G if I only signed up recently to a 3G contract?
Certainly! If you’re on a Freestyle Contract or SIM Only plan, simply register or log into your account and upgrade to a flexible 4G Pay Monthly plan.
Can I move to 4G if I'm on a standard 24 month contract?
It depends on where you are in your contract. If you’re near the end of your 24 month term, you may be able to move to 4G and enjoy the enhanced speed. Simply register or log into Your Account to find out.
I’m an existing Virgin Mobile customer. Can I get 4G?
Certainly! If you’re on a Freestyle Contract or SIM Only plan, simply register or log into your account and upgrade or change to a flexible 4G Pay Monthly plan.
I’m moving from EE, what’s the difference?
We do use the EE network, but as a Virgin Mobile customer you can also enjoy all the added benefits, bonuses and delightful features that are exclusive to our customers.
Can I get 4G on Pay As You Go?
Unfortunately, 4G is not available on Pay As You Go, only Pay Monthly.
If you're sending me a new SIM when I upgrade, will I be without mobile service?
Don’t worry; you won't be without a mobile service. All you need to do is put your SIM in your new phone and the switch to 4G will happen almost immediately. It’s practically magic!
My phone isn't 4G-ready, will your services still work with it?
If you have a 4G SIM and plan but you're using a non-4G mobile, you'll have access to the same allowances but you'll stay on our 3G speeds.
When I purchase 4G, will I need a new SIM?
We’ll send you a brand new 4G SIM in the post following your order. All you need to do is pop your new SIM into your phone and the switch to 4G will happen almost immediately.
Will a Virgin Mobile SIM work in a phone locked to the EE network?
If your current Virgin Mobile SIM works in your phone your new 4G SIM will also work.
Can I get WiFi calling?
Unfortunately, we don't currently offer WiFi calling, but you can use other services such as calling over WhatsApp on Android, or FaceTime if you've got an iPhone.
Is there a fair usage policy on 4G plans?
Not at all! We give you our top possible 4G speeds morning, noon and night, so you’ll have the speed you need for your whole data allowance, with no slow down or throttling.
back to top