Staying connected with Virgin Mobile

It’s not all about our great value deals and flexible plans. We keep you connected at home, at work, and on holiday with fast 4G and free WiFi. Just more reasons why you’ll love being a part of Virgin Mobile.

 

Keeping your number is a
breeze with Virgin Mobile

  • We make it easy to keep your mobile number
  • Switching usually takes just one working day
  • Join us from any UK network – it’s quick and easy

 

Keeping your number is as easy as 1, 2, 3

Join Virgin Mobile and we’ll do most of the switching legwork for you, so you can lie back, grab a cool drink, and dream about your new Virgin Mobile phone and plan. Just take these three simple steps to switch and transfer your number to your new phone.

1. Order a new phone or SIM Only plan from us and we’ll give you a temporary number

Browse our shop for a shiny new phone or SIM Only contract. See one that takes your fancy? Simply purchase it and your new phone or SIM (or both) will be with you in no time, with a temporary number to keep you ticking over.

 

2. Say bye-bye to your old provider and request your PAC code

It’s time to say adios to your old provider. Give them a call and tell them you’d like to cancel your contract.

Ask your provider for your PAC code. We need this to transfer your number. If your phone is locked to their network you also need to ask for your unlock code. You may have to pay a small fee for this.

Don’t forget: if you’re still under contract your old provider may charge you a termination fee.

 

3. Give us a call, tell us your PAC code, and we’ll do the rest

Simply call us on 0345 6000 789* (or 789 free from your Virgin Mobile phone) with your PAC code and the mobile number you’d like to keep and we’ll arrange a date when we can make it happen.

 

Eureka! Your number has been transferred

Now your friends and family can contact you on your old number once again – and you can start enjoying all the amazing benefits that come with being a Virgin Mobile customer.

 

Switch to one of our excellent Pay Monthly or Pay As You Go plans


 

Take the sweat out of switching with our top tips

Use up your credit

Switching from Pay As You Go? Don’t forget to use your remaining credit before you switch to us, otherwise you’ll lose it!

New phone? Back up your contacts

Transfer your contacts to your new phone before you bin your old SIM. You may be able to copy your contacts to your new phone’s internal memory by popping your old SIM into your new phone.

Set up voicemail

Give us a call on 222 from your new mobile to set up your voicemail service. You have to do this before transferring your number.


Make a note of when we’ll transfer your number

Once you’ve given us a call with your PAC code and the number you’d like to keep, we’ll tell you when we can make it happen. Jot this date down so you don’t forget.

Switching your number to Virgin should take no longer than one working day if you call before 6pm. Your number should transfer before midnight on your given date.


When will my number be switched over?

Day of request

Switching day if request was made before 18:00

Day number transferred if request after 18:00

Monday

Tuesday

Wednesday

Tuesday

Wednesday

Thursday

Wednesday

Thursday

Friday

Thursday

Friday

Monday

Friday

Monday

Tuesday

Saturday

Tuesday

Tuesday

Sunday

Tuesday

Tuesday


Keep your phone on throughout your number transfer day

Your phone has to be switched on for us to transfer your number. If it’s turned off, the process will be delayed.

And make sure you’re not abroad on the day we transfer your number, because we can’t switch your number while your phone is on holiday!

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