Pay As You Go phones
The legal stuff
Calls to service numbers: The way you’re charged for calling numbers beginning 084, 087, 118 and 09 has changed. The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36 pence per minute. The service charge will be advertised by the company that you are calling. If any of these numbers are included in your bundle you will not be charged the access or service charge.
Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are now free from mobiles. Calls to 0500 are free. Calls to 070 numbers will cost you up to £2.50 a minute in the UK
Freestyle Contracts: Based on a 24 month consumer credit agreement with Virgin Media Mobile Finance Limited for the phone, and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset. Credit subject to status, credit check and payment by Direct Debit. 18+. Terms and Conditions apply. Virgin Media Mobile Finance Limited is authorised and regulated by the Financial Conduct Authority under register no. 626215. Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP. Registered in England and Wales no. 9058868.
Standard Contract: 24-month contract. Credit check and payment by Direct Debit required. Early disconnection fees apply.
Mobile general: Phones subject to availability.
Phones: BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion and are registered in the U.S. and countries around the world. Android™ and Google are trademarks of Google Inc.
Apple iPhone 5s price down / at our lowest ever price: Comparing to previous lowest total monthly price for iPhone 5s 16GB and tariff on a 24 month Freestyle Pay Monthly tariff: £22 a month, charged between 13th November 2015 and 15th January 2016. Previous lowest total monthly price for iPhone 5s 32GB and tariff on a 24 month Freestyle Pay Monthly tariff: £24 a month, charged between 13th November 2015 and 15th January 2016.
Prices: These prices require you to use eBilling. For monthly price with paper bill add £1.50. Credit check & payment by Direct Debit required.
Delivery: Handsets are delivered free of charge, by courier Monday to Saturday. SIMs are delivered free of charge by first class post, courier delivery is available for £2.99 if you’re in a hurry.
Tariff Movement: The new allowance and price will apply from your next monthly package for remainder of the minimum term.
Pay Monthly SIM Only: 30-day minimum contract applies.
Money back guarantee: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime you’ve bought. Prepaid packaging will be provided to post it back. Pay As You Go customers will be charged for any airtime used according to our Pay As You Go tariff. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.
Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re-dial before 60 minutes to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Mobile Broadband: Usage amounts given as example only. Credit check and payment by Direct Debit required. 2 or 18 month contract. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only. Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £15/GB. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. Mobile WiFi device required with upfront fee of £39.99. For full terms and conditions visit virginmobile.com/legalstuff.
1GB Mobile Broadband: Eligibility: Available with either Virgin Media cable broadband size: L, XL or XXL. Offers are subject to status and credit checks. Conditions: If during your mobile broadband contract term you terminate your Virgin Media home broadband service, you will no longer be eligible for the exclusive mobile broadband tariff and your 1GB monthly payment will increase to the current price for non-home customers for the remainder of the 12 month term. General: 12 month mobile broadband contract applies. Offer not available with any other offer unless explicitly stated. Further legal stuff applies to Virgin Media home broadband, see virginmedia.com Terms and conditions of service apply to Virgin Mobile Broadband.
Home phone: Inclusive calls to Virgin Mobile numbers: Calls to Virgin Mobile numbers are free for the first 60 minutes. Calls to 'active' Virgin Mobile numbers are included as part of the 'unlimited' portion of your landline call package. As with your landline calls, re dial before 60 mins to avoid call charges. To be 'active', the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.
Pay As You Go: Customers must have some credit on their account in order to join Big Talk or Big Data & Texts. Joiners bonus of free texts and data or free calls are valid for 45 days or until used if sooner. Joiners bonus will be applied once per account only. You may not change your tariff without our agreement. Once changed, you may not be able to migrate back to your previous tariff. Top ups made prior to joining these tariffs will not count towards monthly rewards. The total value of top-ups in a month will determine the value of the reward. Free texts, minutes and data are added on the first day of the month following the top-up(s) & are valid for one month or until used if sooner. Minutes are for UK landlines (beginning 01, 02, 03) & UK mobile networks. Texts are person-to-person within the UK (text message delivery notifications not included.) Data within the UK only. You should expect speeds delivered up to 384kbps (3G), actual speeds experienced may be higher or lower and will vary by device and location. You cannot share your data connection with other devices - known as "Tethering" - or use your phone for peer to peer file sharing, instant messaging or making internet phone calls. Calls to 08 (incl. 0870) & 070 numbers not included and cost up to 41p and £2.50 per min. respectively in the UK (see our tariffs for details). Unlimited Virgin Mobile to Virgin Mobile calls will be added on the first day of the month following the top up(s) and are valid for one month or until used. You must register your handset to get Big Talk, Big Data & Text to get registered visit virginmobile.com/youraccount. PAYG service terms apply.
BlackBerry® Pass: Pay As You Go BlackBerry® passes (either weekly £2 or monthly £5). Buy a pass to access BlackBerry® Mail, Messenger and Mobile Web services on Pay As You Go. Passes last until midnight on the 7th day for a weekly pass and midnight on the 31st day for monthly pass. UK use only.
The UK’s biggest 3G network: Based on total number of 3G transmitters for for 3G signal using the EE network.
Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.
Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.
Mobile SIM: View terms and conditions