Our tariff

Pay As You Go? If you're on our Original Addict tariff, Daily Bonus tariff, Original PAYG tariff, or Pay As You Go tariff by Direct Debit, here's how much things cost.

If you're on our Addict tariff or Simply 8p tariff here are our standard charges for use within the UK and abroad.

 

UK Call Charges

These are our costs for UK calls. There is no difference between off-peak or peak-times, call rates always remain the same. Virgin Media will not charge for the free phone numbers of charities and helplines listed on our website. Our calls are billed per second and our charges are rounded up to the nearest penny.

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Big Data & Texts tariff

Calls to landlines1, Virgin Mobiles2, any other UK mobile networks2

35p per minute

Calls to mobiles in Channel Islands and Isle of Man3

35p per minute

Texts to UK mobiles – all networks

12p per text

Voicemail

26p per call

100MB Data

£1 per day

Access charge

36p per minute access charge for calls to service numbers that begin 084/087/09/118. Find out more

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Big Talk tariff

Calls to landlines1, Virgin Mobiles2, any other UK mobile networks2

35p per minute

Calls to mobiles in Channel Islands and Isle of Man3

35p per minute

Texts to UK mobiles – all networks

12p per text

Voicemail

26p per call

100MB Data

£1 per day

Access charge

36p per minute access charge for calls to service numbers that begin 084/087/09/118. Find out more

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Starter tariff

Calls to landlines1, Virgin Mobiles2, any other UK mobile networks2

40p per minute

Calls to mobiles in Channel Islands and Isle of Man3

40p per minute

Texts to UK mobiles – all networks

15p per text

Voicemail

26p per call

100MB Data

£1 per day

Access charge

36p per minute access charge for calls to service numbers that begin 084/087/09/118. Find out more

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Data

Browsing the mobile web

 

 

Just £1 per day for 100MB within the UK on days that you access the internet from your phone. Any use above 100MB will be charged at £1 per 100MB thereafter.

Downloads

 

 

 

 

 

Pricing available at point of sale. Example pricing is:

Music tracks - £1.50
Videos - £1 - £1.50
Tones - £2.50 - £3.50
Pics/Animations - £2
Games - £1.50 - £5.00

*Data usage is subject to our Acceptable Usage Policy

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Picture messages to all UK1 networks

*30p per message

* The cost of sending an MMS is 30p, but if your handset settings are incorrect you may incur the daily rate for data (£1 per day) if you do not have a data allowance. For more information on phone settings please click here

Video calls to Virgin Mobile phones

31p per minute

Video calls to other UK1 networks

52p per minute

Personal numbers

(from 35p to £1.50 per min.) Call our team

Pre-recorded information (789 from a Virgin Mobile phone)

free

Our team via 789

free

Calls to the charities and helplines listed on our website

free

Calls to satellite phones

£6.13 per minute

Book Virgin Trains (book train tickets)

20p per minute

Traffic (also via 1740)

35p per minute

Handset unlocking fee

£15.32

SIM replacement charge

£5

Our calls are billed per second and our charges are rounded up to the nearest penny. A one minute minimum call charge applies. Premium rate calls in the UK may be billed per call, minute, second or combination thereof.


All prices include VAT where applicable.

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The Republic of Ireland4

26p per minute

USA & Canada, Australia & New Zealand4

26p per minute

Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan4

41p per minute

Rest of the world4

82p per minute

International text messages (free to receive)5

20p per text

International premium rate calls

£6.13 per minute

Calling a satellite phone or via a satellite

£6.13 per minute

* Includes calls to foreign landlines and mobile phones. Our calls are billed per second and our charges are rounded to the nearest penny. A minimum call charge of one minute applies if you're on our Addict Pay As You Go tariff or Simply 8p tariff.

Need the dialling code for a country?

View a list of countries you can text

Off on holiday? You can check out the call charges for making and receiving calls while you're abroad here

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1That's numbers beginning 01, 02, or 03 and it excludes call forwarding services.

2Many phones can send texts up to three times as long as normal. They’ll be delivered as separate messages, so you’ll be charged for each. Call forwarding services (that’s numbers beginning with 07744 and 07755) are not included. Currently excludes calls to Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless.

3Calls to Guernsey, Jersey and Isle of Man mobiles are not included in your alllowance.

Why choose us?

We use EE, the UK’s largest mobile network, so you can enjoy clear reception almost anywhere.
Check your signal strength.

Got your mobile number memorised to a tee? We can transfer your numberto your new phone in one working day. Just call your current provider and get your PAC code, then call us free on 789 from your new mobile.

With our 14 day Customer Satisfaction Guarantee you can return your phone for a full refund or replacement – we’ll even send you the envelope to post it in.

Got a problem with your phone? Don’t sweat it. As long as you’re in warranty we should be able to repair your device or replace it free of charge. All our mobiles come with a 24 month warranty and ‘as new’ mobiles and iPhone have a 12 month warranty. See what's covered.

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