What will calls cost?

Below are our current call charges for within the UK and abroad. These charges will kick in if you use all your airtime before the month is over, or if you call numbers that aren’t included in your Pay Monthly, BlackBerry® or Liberty SIM plan.

For customers that signed up to our Pay Monthly tariff prior to 21st July 2010 and have not migrated or changed tariff since, please click here for details of your call charges

Pay Monthly & SIM Only on or after 21 July 2010

Legacy Pay Monthly pricing before 21st July 2010

Roaming Call Charges

Mobile Broadband

Pay Monthly & SIM Only

For customers signing up to a new tariff on or after 21th July 2010. Not sure when you signed up? Check your e-bill. If you signed up on or after 21th July 2010 your bill will refer to your monthly package as ‘PM_V’ if you are a contract or BlackBerry® customer or ‘PM_VM’ if you’re a Liberty SIM customer.

UK call costs

Calls to landlines 1, Virgin Mobiles2, Other network mobiles, Channel Islands and Isle of Man5

50p per minute

Calls to Virgin Media Directory Enquires (118180)

Calls to this number outside of your allowance would be charged at £1.50 per minute plus 50p per minute access charge.

Calls to Freephone numbers


Text to all UK network mobiles2

15p per text

Minimum call charge

A one minute minimum call duration applies

Access charge

50p per minute access charge for calls to service numbers that begin 084/087/09/118. Find out more


These are our costs for UK calls. There is no difference between off-peak or peak times, call rates always remain the same. We will not charge for the freephone numbers of charities and helplines listed on our website. After any minimum call charge that applies our calls are billed per minute and our charges are rounded up to the nearest penny; except for calls to landlines and the access charge for service numbers, which are billed per second. Calls that use your monthly allowance are billed per minute.

Other call costs

Voicemail retrieval

Included within your minutes allowance, free thereafter.

Picture messages to all UK2 networks


* The cost of sending an MMS is 40p, but if your handset settings are incorrect you may incur the daily rate for data (£3 per day per GB) if you do not have a data allowance. For more information on phone settings please click here

Personal numbers (0700,0701,0702,0703,0704, 0705,0706,0707,0708,0709,0760,0762,0764,0766,0767,0768)

From 50p to £1.50 per minute

SMS to personal numbers - 15p per message

Pre-recorded information (789 from a Virgin Mobile phone)


Our team via 789


Calls to satellite phones

£6.00 per minute

Video calls to Virgin Mobiles

50p per minute

Video calls to other network mobiles

50p per minute

Handset unlocking fee


SIM replacement charge


Refundable deposit (if required)


Paper billing charge (if applicable)

£1.50 per month


Calls to service numbers: The way you’re charged for calling numbers beginning 084, 087, 118 and 09 has changed. The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is currently 50p per minute. The service charge will be advertised by the company that you are calling. If any of these numbers are included in your bundle you will not be charged the access or service charge.

Calls to other non-geographic numbers: Freephone calls starting 0800 or 0808 are now free from mobiles. Calls to 0500 are free. Calls to 070 numbers will cost you up to £2.50 a minute in the UK.



Browsing the mobile web

£3 for each 1GB of data you use that day

Tariffs with inclusive data

If you exceed the data included in your tariff you will move onto our daily rate for data as set out above.


Pricing available at point of sale. Example pricing is:

Music tracks - £1.50
Videos - £1 - £1.50
Tones - £2.50 - £3.50
Pics/Animations - £2
Games - £1.50 - £5.00

BlackBerry Web Access

Use of BlackBerry email, BlackBerry messenger, BlackBerry Apps or Internet Browsing is included in the fair use allowance of 50MB per day.

* Subject to Virgin Media mobile acceptable use policy


Calling abroad from the UK*

The Republic of Ireland3

60p per minute

USA & Canada, Australia & New Zealand3

90p per minute

Europe, China, Hong Kong, Japan, Malaysia, Singapore, South Korea & Taiwan3

90p per minute

Rest of the world3

£1.50 per minute

International text messages (free to receive)4

30p per text

International premium rate calls

£6.13 per minute

Minimum call charge

A one minute minimum call duration applies

*Includes calls to foreign landlines and mobile phones. Our calls are billed per minute and our charges are rounded up to the nearest penny, except calls for landlines and the access charge for calls to service numbers which are billed per second. A minimum call charge of one minute applies.

Need the dialling code for a country?

View a list of countries you can text

Off on holiday? You can check out the call charges for making and receiving calls while you're abroad here. You can now use your UK allowance of minutes, texts and data anywhere in the EU, just as you would at home – subject to fair use limits

Fair Use Policy (If you exceed our fair use limits, we might need to charge you these fees:)


Making a call

3p per minute (inc VAT)

Sending a text

1p per message (inc VAT)


£7.80 per GB (inc VAT) and charged by KB

EU data wholesale capped rate

£6.51 per GB (ex VAT)

Mobile Broadband

Here's how much it costs to use Mobile Broadband in the UK. You can find out about using Mobile Broadband abroad here.


Costs within the UK (for 4G data plan)

Cost for out-of-bundle data usage

£3 for each 1GB of data you use that day

Text to UK mobiles and landlines

15p per text

Text to overseas mobiles and landlines

30p per text

Costs within the UK (for 3G data plan)

Cost per GB outside of the monthly inclusive allowance

£15 per GB

Text to UK mobiles and landlines

10p per text

Text to overseas mobiles and landlines

20p per text


1This refers to numbers beginning with 01,02 or 03 and landline calls to Guernsey, Jersey and Isle of Man.

2Many phones can send texts up to three times as long as normal. They’ll be delivered as separate messages, so you’ll be charged for each. Call forwarding services (which can include numbers starting with 07744 and 07755) are not included. Excludes calls and texts to Guernsey, Jersey and the Isle of Man mobiles. Currently excludes calls to Truphone, Mundio, HAY Systems, TG Support and Cable & Wireless.

5Calls & texts to mobiles in Channel Islands & Isle of Man are not covered by your inclusive monthly usage allowance.

Why choose us?

We use EE, the UK’s largest mobile network, so you can enjoy clear reception almost anywhere.
Check your signal strength.

Need more minutes, data or texts? Or less? No problem. Change your tariff up or down as often as you like with just 30 days’ notice.

Got your mobile number memorised to a tee? We can transfer your numberto your new phone in one working day. Just call your current provider and get your PAC code, then call us free on 789 from your new mobile.

Not happy? Return it!With our 14 day Customer Satisfaction Guarantee you can return your phone for a full refund or replacement – we’ll even send you the envelope to post it in.

Warranty Got a problem with your phone? Don’t sweat it. As long as you’re in warranty we should be able to repair your device or replace it free of charge. All our mobiles come with a 24 month warranty and ‘as new’ mobiles and iPhone have a 12 month warranty. See what's covered.

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