Upgrading

Upgrading is easy

Upgrade to a new phone & flexible plan to enjoy loads of fantastic features

  • Get fast 4G as standard on all our new flexible Pay Monthly plans
  • Keep your unused data to enjoy next month with Data Rollover
  • Message and tweet data-free with WhatsApp, Facebook Messenger and Twitter
  • Change up or down our flexible plans each month
  • Get a new phone and plan delivered from just £9.50 a month

Here’s how to upgrade online to a new phone & flexible 4G plan

Upgrading couldn’t be easier! Just follow these three simple steps and you’ll soon be living the high life with your new phone and plan.


Step 1

Press the button, choose a new phone & select a 4G plan

Step 2

Add your selection to your basket and tell us you’re an existing Virgin Mobile customer

Step 3

Head to the checkout and your new phone & plan will be with you as soon as tomorrow


Upgrade to 4G and enjoy all these fabulous features

Data Rollover: keep unused data

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Free messaging on WhatsApp and Facebook Messenger

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Change your 4G plan up or down every month

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F-Secure SAFE internet security free for 12 months

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Add great value phone insurance


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Just looking to get 4G by changing your plan?

No problem! We give you the freedom to move up and down plans once a month – even if you’re on a 24 month contract. If you’re happy with your phone and just want 4G, move to one of our new plans today and we’ll send you a 4G SIM, and soon your phone will be a pocket rocket!

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Trade Up: Another handy way to upgrade

  • Out with the old, in with the new! Our Trade Up scheme lets you upgrade your phone by using the value of your old phone to help with the cost.
  • It’s available to all our Pay Monthly customers, whether you have a Freestyle contract or a Classic contract.
  • You can upgrade from as early as 12 months into your 24 or 36 month contract.
  • If you love always having the latest smartphone, it’s perfect.



 

 

Freestyle Trade Up

Gives Freestyle customers another way to upgrade early by letting you send us your old phone to help pay off the cost remaining on your previous 24 or 36 month Freestyle phone plan.

*Freestyle Contracts are based on a 24 or 36 month Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. You must pay off your loan in full in order to upgrade your handset.

ONLY AVAILABLE TO EXISTING FREESTYLE CUSTOMERS

Classic Trade Up

Gives Classic customers the freedom to upgrade early by using the value of your old phone to help with the cost.

ONLY AVAILABLE TO EXISTING CLASSIC CUSTOMERS

Show me how much I could save by trading in my old phone >

 

 


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Got questions about upgrading? We’ve got the answers

How do I find out if I can upgrade?
Easy. You can upgrade if you’ve got a month left on your contract (we’ll text you don’t worry – unless you’ve asked us not to). And you can always log into Your Account to find out if you’re due an upgrade too.
When I’ve upgraded what happens next?
All the stuff you like, like your Virgin Mobile number and your billing date will stay the same. And you can get your new phone as soon as tomorrow but only start paying for it with your next bill. So you’ll never be paying for two phones at once!
Can I change my plan at the same time as upgrading?
Don’t worry if you’ve chosen a different airtime plan to your current one. You’ll get your new amounts of minutes, texts and data the next time your allowances are refreshed.
Can I upgrade early if I’m on Freestyle Contracts?

Yes. If you’re on a Freestyle Contract you can upgrade early with Freestyle Trade Up. Simply sign up to a new 24 month contract and use the value left in your old phone to cover your existing one. If it doesn’t quite cover the remaining costs, you can opt to pay the difference

Tell me more about Freestyle Trade up

Yes. If you’re lucky enough to be on our Freestyle Contracts, you don’t have to wait to upgrade. All you have to do is pay off the full remaining balance on your phone credit agreement. Already done that? Upgrade today online!

Give us a call free on 789 from your Virgin Mobile or 0345 6000 789** from any other phone to order a new phone.

Not sure if you’re already on Freestyle Contracts? Log in to Your Account to find out.

I’ve got a Pay As You Go SIM or phone, can I upgrade to a phone contract?
Yes! You’ll need to pass a credit check like all our Pay Monthly phone contract customers but you could get a phone and plan from just £8.50 a month. Pretty cool compared to your average top up. All our phone plans come with unlimited texts as standard. And if you’re worried about getting the wrong plan, we let you move up and down between them to get the right one.
I’ve got a SIM only, can I upgrade to a phone contract?
Yes! You’ll need to pass a credit check like all our Pay Monthly phone contract customers, but you could get a brand new smartphone to use with the same number and same billing date you’ve got today. And we’ll deliver it the next day. We’ve got phones with plans starting from just £8.50 a month. We bet that’s not that much more than what you’re paying for just a SIM!
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