HomeWorks - The Legal Stuff

Homeworks is available to new and existing Virgin Fibre customers in selected areas, as a chargeable monthly add-on to their broadband service. Additional £9.99 a month charge applies. 3 month minimum term applies. You will need to pay a charge if you choose to leave Homeworks early during this minimum term. If you cancel Homeworks at any time, your underlying cable service remains unaffected and shall continue as normal. If you cease to be a Virgin Fibre customer, your Homeworks will also end.

HomeWorks is a consumer-facing product and as such the usual consumer protection laws and regulations apply. If you have experienced a problem caused by Virgin Media’s failure to exercise reasonable care and skill then consumer legal remedies are available to you. For more information about when legal remedies are available to you visit https://www.citizensadvice.org.uk.

We will not be liable to you for any business loss (including but not limited to loss of profits, business, revenue, contracts or anticipated savings, wasted expenses or any other purely financial losses) even if such loss was reasonably foreseeable or we were advised of the possibility of you incurring such loss.

Next Day Priority Service: Priority for available next day appointments vs other Virgin Media cable customers if appointment is required, subject to appointment availability. You must call the contact centre during contact centre opening hours for next day availability.

Tuneup: Home set up, device limitations, number of users, time of day and external factors can affect broadband performance.

F-Secure Safe: F New F-Secure customers only. Registration required. Available on up to 5 devices. Not available on BlackBerry. Current retail price £79.99, see https://onlineshop.f-secure.com. F-Secure is a third party provider and Virgin Media accepts no responsibility for any loss arising out of the use of, or inability to use, the F-Secure software. F-Secure’s terms of use apply – see www.f-secure.com for details.

GoDaddy Offer: GoDaddy offer applicable to new GoDaddy purchases only. Not applicable to renewals. Offer is for 35% off domain name registration, transfer services and Microsoft Office products, and 50% off website building, hosting and other services in the GoDaddy UK catalogue available at the time of code application.

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