Staying connected with Virgin Mobile
It’s not all about our great value deals and flexible plans. We keep you connected at home, at work, and on holiday with *Superfast 4G and free WiFi. Just more reasons why you’ll love being a part of Virgin Mobile.
Keep your current number when you switch
Keeping your number is a
breeze with Virgin Mobile
- We make it easy to keep your mobile number
- Switching usually takes just one working day
- Join us from any UK network – it’s quick and easy

Keeping your number is as easy as 1, 2, 3
Join Virgin Mobile and we’ll do most of the switching legwork for you, so you can lie back, grab a cool drink, and dream about your new Virgin Mobile phone and plan. Just take these three simple steps to switch and transfer your number to your new phone.

1. Order a new phone or SIM Only plan from us and we’ll give you a temporary number
Browse our shop for a shiny new phone or SIM Only contract. See one that takes your fancy? Simply purchase it and your new phone or SIM (or both) will be with you in no time, with a temporary number to keep you ticking over.

2. Say bye-bye to your old provider and request your PAC code
It’s time to say adios to your old provider. Give them a call and tell them you’d like to cancel your contract.
Ask your provider for your PAC code. We need this to transfer your number. If your phone is locked to their network you also need to ask for your unlock code. You may have to pay a small fee for this.
Don’t forget: if you’re still under contract your old provider may charge you a termination fee - you will need to get in touch with your current provider to confirm any fee.

Eureka! Your number has been transferred
Now your friends and family can contact you on your old number once again.
Switch to one of our excellent Pay Monthly or Pay As You Go plans
SIM Only plans

Take the sweat out of switching with our top tips

Use up your credit
Switching from Pay As You Go? Don’t forget to use your remaining credit before you switch to us, otherwise you’ll lose it!

New phone? Back up your contacts
Transfer your contacts to your new phone before you bin your old SIM. You may be able to copy your contacts to your new phone’s internal memory by popping your old SIM into your new phone.

Set up voicemail
Give us a call on 222 from your new mobile to set up your voicemail service. You have to do this before transferring your number.
Make a note of when we’ll transfer your number
Once you’ve given us a call with your PAC code and the number you’d like to keep, we’ll tell you when we can make it happen. Jot this date down so you don’t forget.
Switching your number to Virgin should take no longer than one working day if you call before 6pm. Your number should transfer before midnight on your given date.

When will my number be switched over?
Day of request |
Switching day if request was made before 18:00 |
Day number transferred if request after 18:00 |
---|---|---|
Monday |
Tuesday |
Wednesday |
Tuesday |
Wednesday |
Thursday |
Wednesday |
Thursday |
Friday |
Thursday |
Friday |
Monday |
Friday |
Monday |
Tuesday |
Saturday |
Tuesday |
Tuesday |
Sunday |
Tuesday |
Tuesday |
Keep your phone on throughout your number transfer day
Your phone has to be switched on for us to transfer your number. If it’s turned off, the process will be delayed.
And make sure you’re not abroad on the day we transfer your number, because we can’t switch your number while your phone is on holiday!

Hopefully everything goes smoothly, but if we’re unable to transfer your number on the day we’ve told you, you may be entitled to compensation if the transfer is delayed longer than one working day.
If the transfer is delayed beyond one working day you can give us a ring on 0345 6000 789* (or 789 free from your Virgin Mobile phone) so we can kick off the process for you.
In order to be entitled to compensation, there’s some criteria you’ll need to meet:
• You’ll have to tell us within 30 days of the successful port
• You’ll have to be porting your number to Virgin Mobile from another provider
• You’re not at fault for the delay in the port
• Your current provider hasn’t unduly delayed the port
If this is all okay, here’s what we’ll do:
• You’ll receive payment in the form of a one-off credit
• We’ll aim to pay successful claims within two working days
• The compensation will depend on the type of tariff you’re on:
• Pay monthly? You will receive a credit on your next bill. We’ll work out the amount by taking your monthly airtime, divided by the number of days in month, multiplied by the number of days porting is delayed. (Minimum credit of £3)
• Pay as you go? You’ll receive a £3 credit to your account
The legal stuff
Freestyle Contracts: Based on either a 24 or 36 month interest free Consumer Credit Agreement provided by Virgin Media Mobile Finance Limited and a 30 day rolling Pay Monthly Airtime Contract with Virgin Mobile Telecoms Limited. Credit check & payment by Direct Debit required. You must pay off your loan in full in order to upgrade your handset. 0% APR Representative. Prices shown require eBilling. For paper bills add £1.50 per month.
Virgin Media Limited is an appointed representative of Virgin Media Mobile Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 626215)
*Standard charges apply, please check with your network operator for rates.
SIM Only and handset airtime contracts: So that you can access our best offers we won’t always show a full list of our Handset and SIM Only plans that are available to buy. If you would prefer one of our standard offers please click here to view and buy.