Delivery, returns and warranty

Peace of mind when you order your device or SIM

It’s our goal to make sure you’re totally happy with your Virgin Mobile product. That’s why we include free delivery with all orders at no extra cost and let you pick a day that suits you to receive your new phone. Plus we offer a Customer Satisfaction Guarantee. Not bad, eh?


Get your shiny new device or SIM with no hassle

  • Get your SIM delivered at no extra cost
  • Next day courier delivery for phones and devices – you pay nothing more, just part of our service
  • You get to choose the delivery day of your phone including Saturday including Saturday (with no extra charge)
  • You can also choose a delivery up to 21 days into the future – perfect if you’re still in contract

The details

Phone deliveries:

  • Don’t forget, you or another adult will need to be in to sign for your phone. But if you’re out, our nice courier will leave a note to arrange re-delivery when it suits you
  • You must have your phone delivered to your home address. This is to stop any naughty people using your details to order phones fraudulently. Boo!
  • You’ll get a tracking ID so you know where your package is at all times

SIM card deliveries:

  • You don’t have to be home in order to receive your new SIM card
  • Your SIM card comes in an envelope that the postie can pop straight through your letter box. Easy!
  • Your SIM will arrive in 3-5 working days with Royal Mail 1st Class delivery
  • You still need to have it sent to your home address so we know it’s definitely you who’s signed up.

Not totally happy?

If you’re not totally happy with your Virgin Mobile product, just text us for free on 07533 016 422 *, explain what the problem is and one of our team will be happy to help during our opening times 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday.

*The text is free for Virgin Mobile customers, or will be charged at your mobile provider’s standard rates.

The legal stuff

Check out our full Online Shopping Terms & Conditions

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