Delivery, returns and warranty

Peace of mind when you order your device or SIM

It’s our goal to make sure you’re totally happy with your Virgin Mobile product. That’s why we include free delivery with all orders at no extra cost and let you pick a day that suits you to receive your new phone. Plus we offer a Customer Satisfaction Guarantee. Not bad, eh?


We offer 14 day returns and exchanges when you buy online

  • Order with confidence with our Customer Satisfaction Guarantee and a 14 day right to cancel
  • Our goal is for you to be happy with your new phone or SIM card
  • If you change your mind, you can return your product within 14 days of receiving it – or arrange to exchange it
  • We’ll even send you free postage and packaging to send it back. Easy.

The details

It’s easy to arrange a return or exchange:

  • Simply ring our friendly customer service team. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply)
  • A return or exchange will be sorted for you in no time at all
  • Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it
  • And don’t forget, you’ll need to pay for any mobile services you’ve used up until the time you return your phone or SIM

The legal stuff

Check out our full Online Shopping Terms & Conditions

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