Waiting for your reward? We'll email it to you within one week of having your services installed for 28 days. In the meantime, kick back and enjoy your fab new Virgin Media service.
We’ll email it to you within one week of having your services installed for 28 days. In the meantime, kick back and enjoy your fab new Virgin Media service.
You’ll be sent your Compliments Select access code after your services have been installed for 28 days. Keep an eye out for an email from Edenred, an approved third-party supplier. Within that email you’ll find a 16 digit code and a link to the Compliments Select site. Once you’re on the site you can choose your voucher/s from a range of retailers. After making your selection and checking out, your vouchers will be posted to you within 2-3 working days. If you have any issues with this process or you do not receive your vouchers within 7 days of choosing them, click on the ‘Contact Us’ option, in the top right hand corner of the Compliments Select site and Edenred will help resolve the matter.
Yes. You’ll receive an email from us here at Virgin Media soon after signing up, that confirms you’re eligible to get a voucher. It reminds you that you’ll receive an email with your voucher code 28 days post installation. The second email from Edenred will include your 16 digit voucher code that allows you to select your preferred retailer on the Compliments Select site. Easy.
In the Compliments Select site there is a wide range of retail partner vouchers available to you. The majority will allow purchase/redemption online as well as in store. Amazon vouchers can only be used online.
You’ll receive your 16 digit Compliments Select voucher code by email (after completing your 28-day cooling off period). In that email, you’ll find a unique link to the Compliments Select site as well as some easy steps explaining how to select your preferred retailer. Once you’ve made your decision, just check out and your voucher will be sent in the post within 2-3 working days.
Firstly check your email Junk or Spam folders. If you still can’t find it just get in touch with Edenred by clicking on the ‘Contact Us’ option, in the top right hand corner of the Compliments Select site and they will help resolve the matter.
If you haven’t received your Compliments Select email containing your 16 digit code from Edenred (after being installed for 28 days), don’t panic! Firstly check your email Junk or Spam folders. If you still can’t find it just get in touch with Edenred by clicking on the ‘Contact Us’ option, in the top right hand corner of the Compliments Select site and they will help resolve the matter.
The 16 digit code you receive by email must be redeemed through the Compliments Select site within 90 days. We can’t re-issue codes that haven’t been redeemed during this time, sorry. Once you receive your vouchers you have a minimum of 12 months to use them at your chosen retailer.
No, sorry. Vouchers can’t be exchanged once issued. So make sure you double check you’ve selected the right retailer for you, when checking out on the Compliments Select site.
You can only select vouchers from the retailers offered, there's no cash alternative, sorry.
Please look after your vouchers and keep them safe! Neither Virgin Media nor Edenred can replace your vouchers once they've been delivered to you and then lost or stolen.
Services and installation of equipment may vary subject to government advice on COVID19
Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Payment may be required in advance. Your first Virgin Media bill includes the charge for the month you join Virgin Media (from the day you join), plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.
Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage. See terms and conditions. Virgin Media Equipment remains property of Virgin Media.
SIM: Separate contracts and terms and conditions apply to your broadband and mobile services.
Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia.com, sky.com and bt.com for full details of each provider’s products and services.
For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
Virgin Media QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Virgin Phone installation will take longer.
Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install).
Virgin Media Set-up Fee: There’s an activation fee of £35. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45.
Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about. For setup: Mobile data connection required for Virgin Mobile customers. Internet (mobile data or WiFi) connection required for Virgin Fibre customers. UK only. Experience varies by location and number of users. It’s not always possible to guarantee that we’ll be able to offer this app on every device, platform and operating system version or variant. Terms and conditions apply.
Remedies: If you have experienced a problem with your Virgin Media services caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you, then legal remedies are available including the right to require a price reduction by an appropriate amount. For more information about when legal remedies are available to you visit Citizens Advice.
Separate contracts apply to your broadband and mobile services.
Ultimate Volt: Maxit TV, Sky Cinema and Sky Sports (both in HD), Gig1 Fibre Broadband (average download speed 1136Mbps) (available with M350, M500 Fibre Broadband or M600 Fibre Broadband where Gig1 is not available, check availability here. Talk More Anytime and option to add intelligent wifi if a blackspot is discovered. Includes O2 mobile SIM with unlimited minutes, texts and data. 5G available in selected areas. 5G device, sim and tariff required to access 5G. See o2.co.uk/coveragechecker for coverage. Europe Zone roaming capped at 25GB per month, chargeable at £3.50 per GB afterwards Premium add-ons are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee may apply. If you upgrade any part of the service, standard pricing will apply to that upgrade but we will discuss this with you at the time. Virgin Media may withdraw or amend the pricing if you change any part of your package. This offer maybe withdrawn at any time and cannot be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Volt + Sports SD & Movies: New customers only. Maxit TV, Sky Sports, Sky Cinema HD, M200 Fibre Broadband (average download speed 213Mbps), Talk Weekends and a 10GB data SIM. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger bundle + Sports and Movies: New customers only. Maxit TV, Sky Sports, Sky Cinema HD, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends. £79 a month for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £114 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Volt + Sports: New customers only. Maxit TV including Sky Sports and BT Sport in 4K Ultra HD, M500 Fibre Broadband (average download speed 516Mbps) and Talk Weekends. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger bundle + Sports: New customers only. Maxit TV including Sky Sports and BT Sport in 4K Ultra HD, M350 Fibre Broadband (average download speed 362Mbps) and Talk Weekends. £69 a month for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £116 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Volt + Movies: New customers only. Maxit TV, Sky Cinema in HD, M200 Fibre Broadband (average download speed 213Mbps) and Talk Weekends. Premium add-ons such as Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger bundle + Movies: New customers only. Maxit TV, Sky Cinema in HD, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends. £62 a month for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £106 a month) applies from month 19. Premium add-ons such as Sky Sports are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger Volt bundle: New customers only. Maxit TV, M500 Fibre Broadband (average download speed 516Mbps) and Talk Weekends. If you cancel your service during your minimum term an early disconnection fee may apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Bigger bundle: New customers only. Maxit TV, M350 Fibre Broadband (average download speed 362Mbps) and Talk Weekends. £49 a month for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £91 a month) applies from month 19. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Big bundle + 2 Picks: New customers only. Mixit TV including Sky One and Discovery, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends. £37.99 a month for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £71 a month) applies from month 19. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Big Volt bundle: Mixit TV, M100 Fibre Broadband (average download speed 108Mbps) and Talk Weekends. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Big bundle: New customers only. Mixit TV, M50 Fibre Broadband (average download speed 54Mbps) and Talk Weekends. £33 a month for 18 months. Price includes line rental (£19 a month). Standard monthly pricing (currently £59 a month) applies from month 19. Premium add-ons such as Sky Cinema are available at extra monthly cost. If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Talk Weekends. £28 a month for 18 months, standard pricing thereafter (currently £45). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M100 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 108Mbps and Talk Weekends. £25 a month for 18 months, standard pricing thereafter (currently £51). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M100 & Talk weekends: New customers only. 18 month minimum term. Average download speed 108Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M200 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M200 Fibre Broadband (average download speed at peak 213Mbps) and Talk Weekends. £31 a month for 18 months, standard pricing thereafter (currently £57). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M200 & Talk weekends: New customers only. 18 month minimum term. Average download speed 213Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Talk Weekends. £37 a month for 18 months, standard pricing thereafter (currently £63). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M350 & Talk weekends: New customers only. 18 month minimum term. Average download speed 362Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Talk Weekends. £43 a month for 18 months, standard pricing thereafter (currently £69). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M500 & Talk weekends: New customers only. 18 month minimum term. Average download speed 516Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1136Mbps) and Talk Weekends. £64 a month for 24 months, standard pricing thereafter (currently £64). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): Gig1 & Talk weekends: New customers only. 18 month minimum term. Average download speed 1136Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £38 a month for 18 months, standard pricing thereafter (currently £38). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M100 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M100 Fibre Broadband (average download speed 108Mbps). £44 a month for 18 months, standard pricing thereafter (currently £44). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M100 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 108Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M200 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M200 Fibre Broadband (average download speed 213Mbps). £50 a month for 18 months, standard pricing thereafter (currently £50). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M200 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 213Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). £56 a month for 18 months, standard pricing thereafter (currently £56). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M350 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 362Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). £62 a month for 18 months, standard pricing thereafter (currently £62) Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M500 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 516Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband: Gig1 is available Southampton, Manchester, Reading, Birmingham, Coventry, Edinburgh, Liverpool, Glasgow, Leeds, London and Belfast and their surrounding areas. New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1136Mbps). £62 a month for 24 months, standard pricing thereafter (currently £62). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig 1 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 1104Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Volt benefits: Volt benefits available if you have or sign up to both a Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds available to you in your area at the point you place your order to become supercharged with Volt); (2) Intelligent WiFi Plus at no extra cost (if you find any WiFi blackspots in your home and then choose to take Intelligent WiFi Plus as an optional add-on from Virgin Media, subject to stock availability); (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) O2 Travel Inclusive Zone so you can roam in 75 destinations; and (5) If you take out a phone on a new O2 Custom Plan, you’ll get up to £150 off an O2 Custom Plan for a connected device. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at www.virginmedia.com/join/availability. Separate contracts and billing apply to your Virgin Media and O2 mobile services. Terms apply, www.virginmedia.com/shop/the-legal-stuff and o2.co.uk/terms. If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at www.virginmedia.com/shop/the-legal-stuff.
New customers: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.
Existing customers adding TV: £30 network installation fee where QuickStart is unavailable. £10 monthly recurring service extension fee for the first additional box plus £5 monthly recurring service extension fee for any further boxes.
Content and features may change at any time during the contract.
Premium channels (add-ons): 30 days’ notice required to remove premium channels/packs. Sky Sports SD subscription required to take Sky Sports channels in HD. Sky Cinema Premiere +1 not available in HD.
Sky Sports HD channels: Sky Sports HD channels £7 a month when subscribing to Sky Sports SD channels.
Sky UHD: Sky Cinema and Sky Entertainment UHD requires a V6 or Virgin TV 360 box and a 4K compatible TV/device with HDCP 2.2. Up to 4x the clarity of standard HD content: based on comparison of HD (1920 x 1080 pixels) versus UHD (3840 x 2160 pixels).
New Ultimate Volt customers: Sky Cinema and Sky Entertainment UHD included with bundle. Subject to 18 month minimum term. Existing customers renewing Ultimate Oomph bundle: Sky Cinema and Sky Entertainment UHD included. Subject to 18 month minimum term.
£6 a month for existing customers of Maxit TV (Fullhouse/Bigger Bundle/Ultimate Oomph) packages. 30 days’ notice required to remove Sky Cinema and Sky Entertainment UHD pick. Prices may increase at any time during the contract.
This price is on top of your existing Virgin Media cable services monthly subscription cost. Service usually upgraded in 48 hours, but in the case of exceptional services may take up to five working days.
TV channels: Channel line-ups are subject to regional variations. TV packs currently exclude some Teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available.
HD: HD TV sets, V HD Box, TiVo box, Virgin TV V6 box or Virgin TV 360 box connected with HDMI cables required for HD channels. Number of inclusive HD channels depends on package.
4K: 4K/UHD compatible. Requires 4K compatible TV/device with HDCP 2.2.
Virgin TV 360 Box: Minimum of M50 Fibre Broadband required for operation. Boxes require a HDMI cable to connect to your TV.
Catch Up TV: Catch Up TV content available for seven days after broadcast.
TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G/5G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 5 compatible devices per account can watch TV, and only 2 devices can stream at any one time. Only one Sky service can be streamed at a time. Other content restrictions apply.
Sky Sports apps: Only available via the Sky Sports website or apps (for selected iOS and Android mobiles and tablets) to customers who subscribe to these channels. UK only. Maximum 6 devices. Only available on iOS 11 and above, and Android 5.0. Selected content may not be available to view. Separate terms and conditions apply to the Sky Sports apps and websites.
Virgin Media Store: Separate terms and conditions apply to the Virgin Media Store service. Purchases must be made on the website or TV box. Compatible device & browser required. Virgin TV subscription and our latest Virgin TV V6 box required to buy and watch via TV box. View content on up to 5 registered devices. Max 2 devices can stream content simultaneously. Stream and download in UK only.
Box-to-box streaming: Powerline may be required to connect TV boxes to home network, subject to your household electrics supporting the required network speed.
Movies On Demand: Virgin Movies On Demand are pay by title. Once rented, content available for 48 hours.
Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.
Information about your TiVo use: By having and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.
TiVo features: Music On Demand is not discoverable by the search function.
Series Link+: Virgin TV 360, Virgin TV V6 and TiVo only. Not all services and apps are available via Search. Search will only bookmark content available on TiVo platform.
Netflix: Netflix subscription required at extra cost.
Amazon Prime Video: Amazon Prime subscription required. 18+. See Amazon website for T&Cs.
Box Sets: Available to Full House (XL) / Maxit TV customers on TiVo/Virgin TV V6/Virgin TV 360 only. Content is variable and shows/series will be added and withdrawn monthly.
Offers require you to pay by Direct Debit and use eBilling. † TV channel subject to regional variation.
M50 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed at peak 54Mbps) and Talk Weekends. £28 a month for 18 months, standard pricing thereafter (currently £45). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M100 Fibre Broadband and Virgin Phone: New customers only. 18 month minimum term. Average download speed 108Mbps and Talk Weekends. £25 a month for 18 months, standard pricing thereafter (currently £51). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M100 & Talk weekends: New customers only. 18 month minimum term. Average download speed 108Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M200 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M200 Fibre Broadband (average download speed at peak 213Mbps) and Talk Weekends. £31 a month for 18 months, standard pricing thereafter (currently £57). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M200 & Talk weekends: New customers only. 18 month minimum term. Average download speed 213Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed at peak 362Mbps) and Talk Weekends. £37 a month for 18 months, standard pricing thereafter (currently £63). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M350 & Talk weekends: New customers only. 18 month minimum term. Average download speed 362Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed at peak 516Mbps) and Talk Weekends. £43 a month for 18 months, standard pricing thereafter (currently £69). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): M500 & Talk weekends: New customers only. 18 month minimum term. Average download speed 516Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband and Virgin Phone: New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed at peak 1130Mbps) and Talk Weekends. £64 a month for 24 months, standard pricing thereafter (currently £64). Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband + Phone + O2 SIM (Volt): Gig1 & Talk weekends: New customers only. 18 month minimum term. Average download speed 1136Mbps and Talk Weekends. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M50 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M50 Fibre Broadband (average download speed 54Mbps). £38 a month for 18 months, standard pricing thereafter (currently £38). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M100 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M100 Fibre Broadband (average download speed 108Mbps). £44 a month for 18 months, standard pricing thereafter (currently £44). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M100 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 108Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M200 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M200 Fibre Broadband (average download speed 213Mbps). £50 a month for 18 months, standard pricing thereafter (currently £50). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M200 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 213Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M350 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M350 Fibre Broadband (average download speed 362Mbps). £56 a month for 18 months, standard pricing thereafter (currently £56). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M350 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 362Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
M500 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M500 Fibre Broadband (average download speed 516Mbps). £62 a month for 18 months, standard pricing thereafter (currently £62) Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Broadband M500 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 516Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig1 Fibre Broadband: Gig1 is available Southampton, Manchester, Reading, Birmingham, Coventry, Edinburgh, Liverpool, Glasgow, Leeds, London and Belfast and their surrounding areas. New customers only. Minimum term applies to your broadband service, check basket for details. Gig1 Fibre Broadband (average download speed 1130Mbps). £62 a month for 24 months, standard pricing thereafter (currently £62). Broadband only. If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Gig 1 + O2 SIM (Volt): New customers only. 18 month minimum term. Average download speed 1130Mbps. Price includes line rental (£19 a month). If you cancel your service during your minimum term an early disconnection fee will apply. Downgrading a service in your bundle may result in loss of bundle discount. If you upgrade any aspect of the service, standard pricing will apply to that upgrade. Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time. Offer may not be used in conjunction with any other offer unless stated by Virgin Media.
Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, 0845, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.
Talk More Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minute. Fair usage policy applies. Inclusive 0870 and 0845 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.
Talk More Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.
Talk More Anytime: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 0870 and 0845 numbers subject to a shared limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.
Talk More International Anytime: Zero-rated tariff applies to the first hour of direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0845 and 0870, and other numbers beginning with 08, and calls to geographic landline numbers in 50 international destinations as follows – Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy (including Vatican City), Japan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, USA and Venezuela. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. UK mobiles consist of numbers routed through the UK by a UK mobile operator. Mobile numbers routed outside the UK will incur a charge. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will be charged at standard rates, except for calls to mobiles which will be charged at 5p a minute. Charges apply outside of inclusive minutes. Fair usage policy applies. 08 numbers subject to a limit of 1000 minutes or 150 calls per rolling 30-day period. Full details of call charges/connection fees set out in our Tariff Guide at virginmedia.com/callcosts.
Call costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary. You should check with your network operator for rates.
Phone line rental: Line rental is currently £19 a month.
Line Rental Saver: Is no longer available to new customers and existing customers renewing their existing Line Rental Saver. Existing Line Rental Saver customers are unaffected by the withdrawal of this product but won't be able to renew their Line Rental Saver.
Calls to mobile numbers: Unlimited calls to mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone Talk Plan. Re-dial before 60 minutes to avoid call charges. Fair usage policy applies.
Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers that are inclusive within your chosen Talk Plan starting within the relevant period. You'll be charged for calls lasting longer than 60 minutes. Charges apply outside of inclusive minutes. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Talk Mobile £2: Available as an add-on with Talk Weekends, Talk More Weekends and Talk More Evenings and Weekends. Talk Mobile telephone tariffs apply for customers paying the additional Talk Mobile £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. All calls are subject to a call connection fee of 19p. Discounted and inclusive mobile calls are to all UK mobiles, excluding other services beginning with 07, such as personal numbering, mobile WiFi or paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Ϫ Talk International £2: Available as an add-on with a Virgin Talk Plan except Talk More International Anytime or certain older Talk Plans. Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts. Where there's no call charge specified the landline charge will apply. All calls are subject to a call connection fee of 19p. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details.
Ϫ Talk Extra International: Available as an add-on with selected Virgin Talk plans (excludes Talk More International Anytime and certain older Talk Plans). You must give 30 days’ notice to cancel. Zero-rated tariff applies to the first hour of direct-dialled calls to 50 international geographic landline destinations as follows – Australia, Austria, Belgium, Canada, China, Cyprus, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy (including Vatican City), Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand, USA, Turkey, Morocco, Lithuania, Croatia, Argentina, Peru, Chile, Gibraltar, Slovenia, Estonia, South Africa, Romania, Czech Republic, Brazil, Bulgaria, Slovak Republic, Mexico, Malta, Venezuela and Iceland (also includes calls to mobiles in China, India, Singapore, Thailand, Norway, Poland, Portugal, Spain, Belgium, Sweden, Germany, Australia, Cyprus, Denmark, Greece, Luxembourg South Africa, Romania, Czech Republic, Brazil, Bulgaria, Slovak Republic, Mexico, Malta, Venezuela and Iceland). Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Ϫ Talk Extra 100: Available as an add-on with Virgin Talk Plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 100 inclusive anytime minutes of calls per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Charges apply outside of inclusive minutes. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30-day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Ϫ Talk Extra 200: Available as an add-on with Virgin Talk plans except Talk More International Anytime, Talk More Anytime and certain older Talk Plans. Provides 200 inclusive anytime minutes per rolling 30 day period to direct-dialled UK local and national geographic voice calls only (numbers beginning 01, 02 and 03), UK mobile numbers, 0870 and 0845 numbers. Excludes indirect access, dial-up internet, other non-geographic numbers, 070 personal numbering, and 076 paging charge-bands. Charges apply outside of inclusive minutes. You must give 30 days’ notice to cancel. Fair usage policy applies. Inclusive 0870 numbers subject to limit of 1000 minutes or 150 calls per rolling 30 day period. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Ϫ Talk Polish Impreza: Available only to Virgin TV customers with selected Virgin Phone Talk Plans and must be taken with Polish Impreza TV pack. If you cancel Polish Impreza TV pack, this will also cancel your Talk Polish Impreza service. Provides 500 inclusive anytime minutes of calls per rolling 30 day period to Polish and German geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers and special calls. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Ϫ Talk French Bouquet: Available only to Virgin TV customers with selected Virgin Phone Talk Plans and must be taken with French Bouquet TV pack. If you cancel French Bouquet TV pack, your Talk French Bouquet service will also cancel. Provides 300 inclusive anytime minutes of calls per rolling 30 day period to French geographic landlines and mobiles. Excludes indirect access, dial-up internet, non-geographic numbers, special calls and 00338 numbers. Charges apply outside of inclusive minutes. Fair usage policy applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Inclusive calls to Virgin Media National Directory Enquires (118 180): Only includes calls to 118 180 from your home phone; charges apply for calls to 118 180 from your mobile phone or other operators. Excludes all third party directory enquiry services. Fair usage policy applies with a maximum of 10 calls per day. You're responsible for making sure you don’t exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply.
Number transfer: Number transfer subject to availability. Where you've requested to keep your existing phone number, if your number hasn't been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.
∆ Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03.
Last Number Recall: Where a charge applies for using 1471 the cost is 19.2p, plus the standard call connection and pence-per-minute rates. You'll hear an announcement when you dial 1471 if this charge applies. Full details of call charges and connection fees are set out in our Tariff Guide, which can be viewed at virginmedia.com/callcosts.
Ring Back When Free: Availability depends on area. Customers in some areas may also incur a charge of 35p per use.
Caller Display: Availability depends on area.
Call features: Availability depends on area – see our PDF Tariff Guide on virginmedia.com/callcosts for details.
Price disclaimer: While every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, our Tariff Guide, which you can view at virginmedia.com/callcosts (or by requesting a copy) takes precedence.
Please note standard charges apply, please check with your network operator for rates.
For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
O2 Extras: Get up to 12 months on us depending on eligible tariff you select (“Extra Period”). Up to 12 months Extra Period: Cafeyn and McAfee. Up to 6 months Extra Period: Disney+. You’ll be automatically opted a paid monthly subscription after Extra Period: Cafeyn £7.99pm, McAfee £4.99pm, Disney+ £7.99pm. Opt out at any time. Offer may be withdrawn at any time. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use.
Disney+: cannot benefit from more than one Extra Period. RRP £7.99pm. International Bolt On: direct with O2, terms & additional charges apply. Will apply for 36 months or until you leave, cancel or upgrade. Costs £1pm or is free depending on eligible tariff you select. O2 Travel in our Inclusive Zone: Direct with O2, includes 120 minutes, 120 texts and data roaming in 27 selected destinations only (our Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Will apply for 36 months or until you leave, cancel or upgrade. Terms & additional charges apply. Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: o2.co.uk/terms/extras
Airtime plan example:
Each year your Airtime Plan will be adjusted on your April bill by the RPI rate of inflation announced in the preceding Feb. See o2.co.uk/prices.
Airtime Plan, today to March 2022
Airtime Plan, April 2022 to March 2023
Airtime Plan, April 2023 to March 2024
£ Today's price
£ Today's price + RPI (announced in Feb 2022) + 3.9% (Price A)
Price A + RPI (announced in Feb 2023) + 3.9%
If RPI is negative, O2 will only apply the 3.9%.
Representative example:
Duration of credit agreement
36 months
Upfront cost
£30.00
Monthly device payment
£31.10
Total Credit amount
£1119.56
Total amount payable for device
£1149.56
Interest rate (fixed)
0%
Representative APR
0%
Device cash price
£1149.56
O2 Refresh custom plans: Direct purchases only. Pay the cash price for your device or spread the cost over 3 to 36 months (excludes dongles). The device cost will be the same whatever you choose. There may be an upfront cost. You need a monthly rolling Airtime Plan as long as you have a Device Plan. Pay off your Device Plan at any time and you can choose to keep your Airtime Plan, upgrade, or leave. If your Airtime Plan ends for any reason you will need to pay your Device Plan in full.
Tariff information: The minutes and texts included in your tariff can be used in the UK and when roaming in our Europe Zone subject to our Fair Use Policy. Inclusive minutes can be used for calls to standard landlines and mobiles, but not special numbers (see the below table for more details). Picture messages will cost you an extra 65p per message. When travelling within our Europe Zone, if your UK monthly data allowance is over 25GB you’ll have a Roaming Limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle.
Volt sim offers: £12*:10GB (boosted from 5GB), unlimited mins and texts.
When travelling within our Europe Zone, if your UK monthly data allowance is over 25GB you’ll have a Roaming Limit of 25GB. After this you’ll be charged £3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle.
£15*: 30GB (boosted from 15GB) unlimited mins and texts.
£18*: 100GB (boosted from 50GB) unlimited mins and texts.
£25*: Unlimited data, unlimited mins and texts.
Charge outside your allowance
Voice: 55p/min
Video calls: 50p/min
Text message: 15p per message
Picture message (MMS): 65p per message
Voicemail 901: 35p/min
Browsing
See our latest Pay Monthly terms.
O2 customer services
Free from your O2 mobile
O2 Directories 118402
£1.50/min (minimum charge £1.50)
International calls and texts
See o2.co.uk/international
Roaming calls, texts and data
See o2.co.uk/abroad
Premium Rate numbers
See o2.co.uk/premium
Calls to 05, 08 and 07 special numbers including calls and texts to Jersey, Guernsey and Isle of Man landline or mobiles
See https://www.o2.co.uk/help/everything-else/special-numbers
Free calls
See https://www.o2.co.uk/help/everything-else/special-numbers
See O2 extra charges guide for a full list of what you'll pay for calls, texts and data outside your bundle.
Voice calls
Applies to calls made in in the UK and when roaming in our Europe Zone to standard landlines and mobiles. Minute minimum charges apply.
Text message
Tariffs include unlimited texts. Text messages are charged at 15p per message thereafter.
Voicemail
Calls to your voicemail are included in your bundled minutes, then 55p per minute thereafter. Except on the unlimited minute tariffs when voicemail is free.
Browsing
UK and Europe Zone data usage only. Data used while outside of our Europe Zone is not included. Applies if a data bundle Bolt On is not chosen.
Calls to customer services
Calls from a non-O2 mobile phone are charged at your providers' rates.
O2 Directory Enquiries
Calls to 118402 only. For calls to other 118 numbers See https://www.o2.co.uk/help/everything-else/special-numbers