Frequently Asked Questions

Who will deliver my wireless speaker?

Exertis. They’re a 3rd party distributor who arrange delivery from UK mail. And they’re very nice people.

How long after ordering will I receive my wireless speaker?

Exertis will dispatch your wireless speaker 28 days from when you have your Virgin Media services installed. Easy!

Will I get an email notification?

Yes. We’ll send you an email to let you know your wireless speaker will arrive 28 days after installation. It should arrive two days after you place your order, so keep an eye out. After 28 days we’ll send another email to let you know your wireless speaker is on its way.

Who should I speak to if I have any questions?

Any questions, feel free to call Exertis on 01282 858617.

What’s in the box when I get my wireless speaker?

The wireless speaker, power adapter, user manual and warranty information. Perfect.

Where will my wireless speaker get delivered to?

It’ll go straight to the name and address you gave us for your installation details.

Can I return a faulty wireless speaker to a Virgin Media store?

No, sorry. If your wireless speaker is faulty, get in touch with Exertis, and they' will be happy to help. Virgin Media stores aren’t able to process returns.

Can I change the delivery address or customer name for the wireless speaker?

Unfortunately not, sorry. Your contact details are as per your installation details and can’t be changed.

Can I exchange the wireless speaker for cash?

Sorry, we’re afraid that’s not an option. But it’s great so you won’t want to!.

How much is the wireless speaker worth?

Your wireless speaker is worth £149. Isn’t that grand?

Does the wireless speaker have a warranty?

Yes, your wireless speaker comes with a 3 year Pure manufacturer warranty. So if anything goes amiss, you have peace of mind.


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